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AiChat

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Chatbots & Virtual Companions

Introduction

Southeast Asia's #1 Chatbot Platform

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AiChat Product Information

AiChat: Agentic AI for Conversational CX Solutions

AiChat is an AI-powered platform designed to redefine customer experience through advanced Agentic AI, multi-channel support, and automated sales and marketing workflows. It enables human-like conversations, personalized recommendations, and scalable engagement across conversations, with a focus on boosting containment, satisfaction, lead generation, and conversions.

How AiChat Works

  1. Engage & Auto-Respond: Deliver instant, natural-language responses to customer inquiries across multiple channels (WhatsApp, Messenger, Instagram, LINE, KakaoTalk, and more).
  2. Qualify & Route: Automatically qualify new leads through conversation and connect them with the right sales or support teams, keeping your CRM in sync.
  3. Convert & Nurture: Use personalized messaging, tailored journeys, and smart segmentation to drive conversions and nurture leads.
  4. Measure & Optimize: Track performance with analytics, derive actionable insights, and optimize AI messaging and workflows.

AiChat combines GenAI-powered responses with human-in-the-loop coordination (Agent Copilot) to maintain accuracy and brand voice while scaling conversations across channels. It also enables knowledge-base automation by crawling websites and uploading documents to create dynamic Q&A content.

Core Capabilities

  • Agentic AI: Human-like chatbots that provide personalized, brand-consistent responses with a touch of personality.
  • Voice AI: Hands-free conversational capability for voice-driven interactions.
  • AI Agent: Personalized, efficient agents that reflect your brand across platforms.
  • Agent CoPilot: Real-time assist to agents by building and maintaining a robust knowledge base and Q&A pairs.
  • Conversational Sales & Marketing: 1:1 personalized conversations with automated, data-backed journeys to boost performance.
  • Lead Generation & Payments: Capture leads, enrich your database, and enable real-time purchases with seamless payments.
  • Multi-Channel & Integrations: Widely integrates with CRM/ERP, e-commerce tools (e.g., WooCommerce), and social channels for centralized data.
  • Multilingual Support: Auto-detects and responds in multiple languages, handling local slang and nuances.

Features (What AiChat offers)

  • Agentic AI-powered chatbots with natural responses and tailored recommendations
  • Voice AI for hands-free interactions
  • AI Agent for personalized engagement across channels
  • Agent Copilot to assist agents in real-time and maintain an up-to-date knowledge base
  • Conversational Sales & Marketing to automate outreach and optimize customer journeys
  • Lead generation, capture, qualification, and real-time offers with seamless payments
  • Multi-channel support (WhatsApp, Messenger, Instagram, LINE, KakaoTalk, and more) with centralized data
  • Knowledge base building via website crawling and document uploads
  • Multi-language detection, translation, and localized responses
  • Data-driven analytics to measure performance and optimize AI strategies

Platform and Use Cases

  • Customer Support: 24/7 instant responses, FAQ automation, and intelligent escalation to human agents when needed.
  • Sales & Marketing: Personalised conversations, smart segmentation, and real-time offers to boost conversions.
  • Commerce & Payments: Turn conversations into purchases with seamless checkout experiences.
  • Knowledge Management: Build and maintain a rich knowledge base that evolves with your business.
  • Omnichannel Operations: Manage customer interactions across multiple messaging platforms from a single interface.

Safety, Compliance & Customization

  • Customizable brand voice and journeys to align with business goals.
  • Seamless escalation to human agents with full conversation context.
  • CRM, ERP, and e-commerce integrations for consistent data and workflows.

Pricing & Access

  • Flexible pricing with a Try for Free option to explore capabilities before committing.

Summary

AiChat provides a comprehensive, AI-driven solution for modern customer experiences, combining Agentic AI, robust channel support, intelligent automation, and strong integration capabilities to boost engagement, efficiency, and revenue.