Aide - AI Integrations for Customer Support
Open siteOffice & Productivity
Introduction
Aide is an AI integration tool that enhances customer support operations with machine learning.
Aide - AI Integrations for Customer Support Product Information
Aide — Intelligent customer service platform
Aide is an AI-powered customer support platform designed to automate, classify, and optimize conversations across email and chat. It analyzes all customer interactions, suggests agent responses, automates repetitive workflows, and enables intelligent chatbots and workflows to improve speed, consistency, and scalability.
How Aide helps teams
- Topic classification: Automatically categorize every customer question into topics to identify pain points and surface insights.
- Generative AI suggestions: Draft agent responses and provide macros to reduce handle times.
- Automated scenarios: Build conditional automations to streamline repetitive processes and ensure consistent outcomes.
- AI chatbots: Create chatbots that answer questions and take actions, reducing repetitive workload.
- Insight reports: Track conversation trends, measure impact of improvements, and surface product feedback.
- Workflows and agent panel: Manage conversations, routing, tagging, and SOP-guided responses from a centralized interface.
How it works
- Aide analyzes historical and real-time conversations, categorizes questions into topics, and highlights trends.
- It suggests AI-generated responses and macros to agents, and can trigger automated workflows based on ticket data.
- Bots can handle common inquiries and hand off to humans when needed, with API integrations for context and actions.
- Insights are shared across teams to drive product and support improvements.
Use cases
- Ecommerce: Answer product questions, automate order tracking, and manage returns.
- Professional services: Enhance client support and experience.
- Financial services: Provide secure, compliant AI-assisted support.
- Travel and hospitality: Deliver exceptional guest support.
- Education: Support students and streamline administrative tasks.
Security and compliance
- SOC 2 aligned security with GDPR and HIPAA considerations for regulated industries.
- Guided implementation and one-click integrations to fit existing help desks (Zendesk, Front, etc.).
- Data processing designed to protect customer data across workflows and bots.
Integrations
Gmail, Zendesk, Front, Gorgias, Salesforce, Shopify, Woocommerce, and more. API-enabled to retrieve customer context and perform actions within your existing tools.
Getting started
Guided implementation and expert assistance to tailor automation strategy and build the blueprint for scalable AI-assisted support.
Features
- Topic classification of all customer conversations
- AI-generated draft responses and macro suggestions
- Conditional automated workflows and routing
- AI chatbots for answering inquiries and performing actions
- Insight-rich reporting and trend analysis
- Centralized agent panel for context, tagging, and SOPs
- One-click integrations with major help desks and CRMs
- Secure, compliant data handling (SOC 2, GDPR, HIPAA)
- Guided implementation and automation blueprint