Aivanti

Aivanti AI Agent Suite is a human-centric AI customer experience platform that lets you deploy and scale an AI assistant across websites, intranets, and apps. It emphasizes easy onboarding, no-code-ish setup, and rapid time-to-value with an emphasis on personalized, round-the-clock support, multilingual capabilities, and seamless integrations. Early access and a free Explorer plan are available, with no credit card required for trial.

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Overview

• Core offering: an AI assistant designed to interact with customers and employees, handling FAQs, guiding conversations, and escalating to human agents as needed.
• Access model: try plans for free, stay on the Explorer plan free forever (subject to policy). No credit card required for initial access.
• Target users: websites, intranets, and in-app support for small to midsize businesses, with scalability to larger deployments.
• Planning and pricing: multiple tiers (Explorer, Starter, Growth) with clearly stated monthly prices and regional tax considerations.
• Privacy and compliance: GDPR-conscious data processing and training workflow to prepare data for use while aiming to protect user privacy.

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How it Works (High-Level Workflow)

1. CREATE: Connects to your website, knowledge base, and tools via integrations.
2. TRAIN: Processes and analyzes data with GDPR-conscious algorithms to ready the assistant for use.
3. GO-LIVE: Trains the AI to interpret customer queries using natural language processing and generative AI capabilities.
4. IMPROVE: Deploys the assistant across platforms and tailors the user experience for different users.

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Key Benefits

• Shorter time to value: quick setup and live deployment.
• Productivity and efficiency: automate repetitive tasks, reduce manual workload.
• Multilingual and scalable: operate in multiple languages and grow with demand.
• Enhanced customer experience: round-the-clock availability and data-informed responses.
• Integrations: connects to common tools and systems to act as a single nexus for customer interactions.

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Plans and Pricing (Examples)

• Explorer: $0 per month, free forever under applicable rules.
• Starter: $39 per month (billed yearly).
• Growth: $119 per month (billed yearly).
• All prices exclude taxes; final pricing shown at checkout based on region.

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Use Cases

• Support: reduce ticket volume, answer inquiries, and escalate when necessary.
• Sales: engage visitors, nurture leads, and guide conversations toward conversions.
• Marketing Enablement: align interactions with brand voice and campaign goals.

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Safety and Compliance

• GDPR-conscious data processing during TRAIN and GO-LIVE stages.
• Data handling designed to improve operations while respecting user privacy.

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Core Features

• AI Assistant for website, intranet, and in-app support
• AI Search to locate information quickly across knowledge bases
• AI-powered Omnichannel Service for consistent experiences
• AI-powered Website Suite to transform sites into engagement hubs
• Live Chat to qualify and connect to human agents
• No-code/low-code setup with guided configuration
• Multilingual support for global reach
• Real-time data insights to inform decisions
• Easy training workflow: CREATE, TRAIN, GO-LIVE, IMPROVE
• Integrations with existing tools and systems
• Scalable architecture to grow with your business
• Privacy-conscious data handling and GDPR-ready processing