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Akira Reputation Management

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Marketing & Advertising

Introduction

AI-driven reputation management platform

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Akira Reputation Management Product Information

Akira: Unify Guest Feedback for 360° Insights is an all-in-one guest experience platform designed for multi-unit brands to measure, analyze, and act on guest feedback across disparate channels. It helps unify surveys, listings, reviews, and multi-channel feedback into a centralized system to drive consistent guest experiences and protect brand reputation. The platform emphasizes proactive monitoring, prescriptive insights, and easy integration with existing systems to transform subjective experiences into objective, actionable data.

How Akira Works

  1. Collect Consistent Feedback across all locations using unified surveys distributed via QR codes, email, kiosks, or website forms.
  2. Convert to Actionable Insights with an analytics dashboard that aggregates data, performs sentiment analysis, and reveals trends across locations.
  3. Analyze and Monitor potential issues with proactive monitoring and alerts to stay ahead of guest dissatisfaction.
  4. Manage Online Presence with scalable listing management to keep business information accurate across Google, Yelp, and more.
  5. Prescriptive Risk Management uses AI-driven insights (Pink Stars) to flag urgent risks and safeguard brand integrity.
  6. Integrate and Extend with easy, fast integrations into your current systems and data ecosystem.
  7. Interact with Data via conversational analytics, enabling questions in plain language to surface deep insights.

Why Akira Matters

  • Consistency across locations improves guest satisfaction and protects brand reputation.
  • Centralized feedback reduces silos and speeds up issue resolution.
  • Actionable, prescriptive insights help prioritize improvements and resource allocation.
  • Enhanced online presence and review management drive visibility and trust.

Core Features

  • All-in-one platform for survey creation, distribution, and analysis
  • Multi-channel feedback collection (website forms, social, email, SMS, ordering apps)
  • Intelligent workflows with automated sentiment analysis
  • Centralized review aggregation with AI-generated responses and templates
  • Listings optimization for consistent business information across platforms
  • Proactive risk monitoring with prescriptive insights (risk indicators)
  • Fast, easy integrations with existing systems
  • Voice-enabled, conversational data insights (coming soon)
  • Scalable listing management across Google, Yelp, and more
  • Data-driven decision support with sentiment scores, NPS, and trends

Safety and Compliance

  • Designed for legitimate, respectful use of guest feedback data across locations.
  • Privacy-conscious data handling aligned with typical enterprise practices (no server-side storage claims beyond standard norms in the description).

Pricing and Availability

  • Information available via contact for tailored demos and pricing plans.

Quick Start

  • Create standardized surveys tailored to your brand.
  • Deploy surveys across all locations and channels.
  • Monitor insights in the dashboard and set up alerts for critical issues.
  • Leverage listing optimization to ensure consistency everywhere guests look.

Note

  • Akira positions itself as a tool to unify guest feedback and empower brands to measure what matters, enabling proactive management of guest experiences across the enterprise.