All Quiet: IT Incident Escalation, Management & Collaboration

IT Incident Management Made Easy | All Quiet Product On-Call Management

Overview

All Quiet is an on-call and incident management platform designed to streamline alerting, on-call scheduling, and incident response for engineering teams. It provides flexible on-call calendars, rotations, multi-channel alerting, automated escalations, and integrations with popular collaboration and monitoring tools. The solution emphasizes lean, developer-friendly workflows with robust automation, real-time status updates, and visibility for both internal teams and customers.

Key Capabilities

• On-Call Management: Flexible calendars, customizable rotations (daily, weekly, monthly, or bespoke), and fair distribution of on-call duties.
• Escalations: Automatically escalate alerts if acknowledgement or response is delayed, with transparent escalation paths.
• Overrides & Maintenance: Manage vacations and absences; suppress noise during planned maintenance windows.
• Multi-Channel Alerting: Notify via voice calls, SMS, push notifications, or email. Integrates with popular collaboration tools like Slack.
• Incident Response: Automate workflows for incident creation, assignment, and resolution across tools such as Slack, Jira, or Linear.
• Status Pages: Real-time incident updates to customers with shareable status pages.
• Reporting: KPI-driven insights to improve operational resilience over time.
• On-Call Pay: Minute-precise tracking to ensure fair compensation for extra hours.
• Website Monitoring: Check the health of websites, APIs, and HTTP endpoints.
• Integrations: 30+ built-in integrations with major services (AWS, Datadog, Google Cloud, Grafana, Jira, Slack, Notion, and more). Webhook-driven customization is supported for bespoke integrations.
• Developer-Focused: Terraform provider, OIDC, SCIM, and a developer-first approach with clear APIs and documentation.
• Resources & Support: Thorough docs, changelog, roadmap, and community guidance. Options for native mobile apps (iOS & Android).

How It Works

1. Define your integrations and on-call structure: select from 30+ built-in integrations or create inbound webhooks to connect your data sources.
2. Schedule on-call: set rotations and escalation rules to ensure the right people are alerted at the right times.
3. Receive and respond to incidents: alerts flow through chosen channels; incidents can be created and updated from connected tools.
4. Manage incidents and communicate with customers: use status pages and real-time updates to keep stakeholders informed.
5. Review and improve: use reporting to identify gaps and improve resilience over time.

Safety and Compliance

• GDPR-compliant and secure data handling. Encryption and secure access controls are highlighted across the platform.
• Developer-oriented tooling and clear documentation to support compliant, scalable deployments.

Core Features

• Flexible on-call scheduling and rotations (daily, weekly, monthly, or custom)
• Automated alert escalations when incidents are not acknowledged
• Overrides & maintenance windows to reduce alert noise
• Multi-channel alerting: voice, SMS, push, and email
• Rich integrations (30+), including Slack, Jira, Linear, AWS, Datadog, Google Cloud, Grafana, Notion, and more
• Inbound and outbound webhooks with mapping and routing capabilities
• Incident response workflows across popular collaboration tools
• Real-time status pages to communicate with customers
• On-call pay tracking with minute-level precision
• Website/API monitoring and health checks
• Detailed reporting and KPI insights to drive improvements
• Terraform provider, OIDC, SCIM support for developer workflows
• Mobile apps for on-the-go incident management

What Sets All Quiet Apart

• Lean feature set focused on essential incident management for developers, prioritizing value and quick setup
• Easy-to-use with no unnecessary bloat, enabling rapid deployment and lower total cost
• Transparent pricing with scalable plans that include unlimited escalation and notification policies

How to Get Started

• Explore integrations and set up inbound webhooks to start mapping data into incidents
• Configure on-call schedules and escalation tiers
• Activate multi-channel notifications and status Page sharing for customers

Comparisons and Alternatives

• Positioning notes reference popular incident management platforms (e.g., PagerDuty) and highlight All Quiet as an affordable, developer-friendly alternative with strong automation and lean operations

Note: The platform emphasizes a developer-first approach, straightforward setup, and emphasis on essential incident management capabilities for teams prioritizing speed and efficiency.