Altnativ - Real-Time Voice AI for Customer Support

Altnativ provides enterprise-grade conversational AI for teams of any size, designed to eliminate long wait times and repetitive queries while delivering rapid, 24/7 support with seamless human handoff when needed.

Overview

• Real-time, personalized voice AI agents for customer support that scale from 100 to 100,000 customers.
• Focused on improving customer satisfaction, reducing costs, and speeding response times across inquiries, complaints, suggestions, and purchases.
• Live demos available to explore capabilities and interactions.

How it Works

• Deploy AI agents that engage customers with human-like interactions.
• Integrates with existing systems to automate routine tasks and escalate complex queries to human agents when appropriate.
• Offers a robust infrastructure to ensure reliability, scalability, and consistent performance.

Use Cases & Demos

• Appointment Booking: Streamlined scheduling through AI-driven conversations.
• Arabic Support: Multilingual, including Arabic, for broader reach.
• MedAlert: Industry-focused use case for medical alerts and support.
• Demonstrations: Interact with a live demo to experience the conversational AI in action.
• Scalability: Solutions scale effortlessly from 100 to 100,000 customers while keeping interactions smooth and efficient.

Features

• Personalized Human-like AI Agents: Delivers a superior customer experience with AI that sounds and interacts like a real person.
• Dedicated Infrastructure: Reliable and robust infrastructure to support your operations seamlessly.
• Integration Capabilities: WhatsApp Calling, Speech Analytical Integration, Robotic Process Automation, and more.
• Customer Feedback/Voice of Customer (VoC): Built-in tools to capture and analyze customer feedback.
• Remote Work Capability: Supports distributed teams and remote operations.
• Call Analytics: Deep insights into call performance and customer interactions.
• Intelligent IV: Intelligent interactive voice features for better conversational flow.
• Business Intelligence Dashboard: Visualize metrics and performance data.
• Third-Party Integrations: Connect with external tools and systems.
• Skill-Based Routing: Route inquiries to the most suitable agent or AI path.
• API Integration Available for All Major CRMs: Easy connection to leading CRM platforms.
• Stay Ahead of the Curve: Ongoing updates and capabilities to keep support modern and efficient.

Benefits

• 24/7 availability and rapid responses reduce wait times.
• Significant cost savings through automation and optimized human handoffs.
• Scalable solution designed to handle growing customer bases without sacrificing experience.

Get in Touch

Ready to transform your customer support with real-time voice AI? Contact us to schedule a live demo or learn more.