Ambit

Ambit AI is an enterprise grade AI chat and customer service automation platform designed to turn customer interactions into satisfied experiences. It provides AI powered conversations that are accurate, safe, and secure, and is built to integrate with existing systems to scale support across industries such as Retail, Utilities, Financial Services, Kiwisaver, and Logistics.

Overview

Ambit AI enables digital employees to handle routine inquiries, guide customers through complex journeys, and automate high volume support tasks. It emphasizes omnichannel availability, fast deployment, and measurable impact on CSAT and operational efficiency.

Use Cases

• Customer service automation at scale for utilities, financial services, and retail
• Self service and proactive engagement to reduce wait times
• Omnichannel support across web, mobile apps, voice, and avatar interfaces
• Up selling and cross selling through contextual AI conversations

How It Works

• Integrates with your existing business tools and data sources to deliver personalized, context aware conversations
• Uses AI to understand customer intent, fetch relevant information, and execute actions within connected systems
• Deploys digital employees that are available 24/7, handling peak loads and reducing human workload
• Provides tools to design, build, test, and deploy sophisticated chatbots quickly

Benefits

• Improved CSAT and reduced support volumes
• Faster response times and scalable handling of concurrent conversations
• Omnichannel reach with consistent customer experiences
• Quick to deploy and easy to maintain with measurable ROI

How to Use Ambit AI

1. Connect your existing systems and data sources
2. Define conversation intents and flows aligned to your customer journeys
3. Build digital employees for utilities, retail, or financial services
4. Deploy across channels and monitor performance with real time analytics
5. Iterate based on feedback to continuously improve outcomes

Safety and Security

• Designed to deliver accurate and safe responses with governance around data usage
• Integrates securely with enterprise data sources and adheres to industry compliance practices

Core Features

• AI powered conversations for customer service automation
• Seamless integration with existing systems and tools
• Omnichannel delivery across web, app, voice, and avatar
• Digital employees available 24/7 for instant support
• Scalable handling of peak traffic and unlimited concurrent conversations
• Auto up-sell and cross-sell recommendations within conversations
• Rapid design, build, test, and deployment tools
• ROI driven with measurable improvements in CSAT and efficiency