AnsweriQ

Transform Customer Service & Support with AI | AnsweriQ

AnsweriQ is an AI-powered solution designed to automate and optimize customer service workflows across self-service, agent-assisted, and hybrid models. It combines self-service AI deflection, agent AI for single-click process automation, and intelligent routing to reduce handle times, deflect cases, and scale support operations. The platform emphasizes real-time responses, zero-contact resolution, and seamless integration with existing CRMs and channels.

How it works

• Real-time self-service AI provides instant responses to customer queries without agent intervention.
• Auto-response and auto-triage classify and route cases to the appropriate channel or agent.
• Agent AI supplies case solution recommendations and supports single-click process automation to accelerate resolutions.
• RPA integration enables automation of complex, time-consuming tasks within agent workflows.

Use cases

• Self-service AI for Zero Contact Resolution (ZCR): provide accurate answers and resolutions without agent involvement.
• Auto Triage: automatically categorize and route inquiries to the right agents or queues.
• Agent Assist: offer recommended solutions to agents to shorten handle times.
• Single-click Process Automation: empower agents with one-click actions to complete repetitive tasks.
• Deflection Bot and Robo Assist: reduce case volumes by solving common issues via automated bots.

Benefits

• Lower handle times and faster resolutions through real-time automation and AI-assisted guidance.
• Reduced case volume via effective deflection and self-service.
• Improved CSAT through faster, more accurate responses.
• Cost reduction by automating low-touch, repetitive queries.
• Scalable support operations without proportional staffing increases.

How AnsweriQ integrates

• Native compatibility with Zendesk and other CRM systems.
• Cross-channel support (email, chat, and voice) with unified automation workflows.
• Works across multiple customer touchpoints to maintain consistent responses.

Core Features

• Self Assist: AI-powered self-service for customer queries
• Robo Assist: automated guidance and actions within agent workflows
• Auto Response: real-time intelligent replies to customer inquiries
• Auto Triage: automatic classification and routing of cases
• Agent Assist: recommended solutions to agents to speed resolutions
• Deflection Bot: reduces case volume via automated self-service
• Single-Click Process Automation: execute common tasks with one action
• Intelligent Process Automation (IPA): AI-enhanced RPA for complex workflows
• CRM integrations (e.g., Zendesk) and cross-channel support
• Scalable automation to handle increasing support demand

Why organizations choose AnsweriQ

• Significant reduction in average handle time (AHT) and improved efficiency.
• Ability to deflect a large portion of cases to self-service, lowering overall workload.
• Improved customer satisfaction through faster and more consistent resolutions.
• Cost savings by automating repetitive activities and optimizing agent workflows.

Case examples

• Freshly reported substantial reductions in order cancellation handle times from minutes to seconds using AI-driven automation, with seamless CRM integration and multi-channel support.

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