BackOps.ai

BackOps AI | AI supply chain management

BackOps AI offers an integrated AI-powered platform to unify data from multiple sources, automate workflows, and optimize supply chain operations. The system emphasizes intelligent automation, proactive issue resolution, end-to-end visibility, and scalable performance to reduce costs and improve customer satisfaction. Its capabilities are designed to streamline intake, communication, and execution across vendors, carriers, and internal/external stakeholders.

What it does

• Uses conversational AI to bring together data from diverse sources, creating a frictionless process from intake to resolution.
• Intelligent automation handles inbound calls, emails, and tickets for issues such as product inquiries, delays, errors, and service requests.
• Proactive issue resolution automatically opens cases with carriers or suppliers, tracks updates, and aims for quick resolutions without manual intervention.
• End-to-end visibility provides a real-time, unified view of the supply chain—from order placement to final delivery.
• Smarter workflows automate repetitive tasks like data entry, tracking, and reporting across supply chain operations.
• Collaboration and escalation handling coordinates with vendors, carriers, and internal teams to resolve issues quickly.

Key benefits

• Instant efficiency: automates key processes to reduce manual work.
• Optimized cost savings: eliminates inefficiencies, reduces errors, and optimizes resource allocation.
• Reduced response times: real-time data updates and proactive communication shorten response times.
• Scalable for growth: supports up to 5x more operations and workflows without added complexity.
• Unified tools: integrates everything to create a more connected, efficient workflow.

How it works

1. Integrates data from multiple tools and systems to present a unified operational view.
2. Routes inquiries and tasks through intelligent automation and conversational interfaces.
3. Automatically creates and tracks cases with carriers or suppliers.
4. Provides real-time visibility and proactive updates to stakeholders.
5. Enables automated workflows to minimize manual data entry and reporting.

Features

• Conversational AI to unify data from multiple sources
• Inbound automation for calls, emails, and tickets
• Proactive case creation and tracking with carriers and suppliers
• End-to-end supply chain visibility in real time
• Smarter workflows to automate data entry, tracking, and reporting
• Collaboration & escalation management across vendors, carriers, and internal teams
• Real-time updates to reduce response times
• Scalable architecture to handle growth up to 5x more operations
• Seamless unification of tools and systems for enhanced productivity