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BIK

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Marketing & Advertising

Introduction

All-in-one marketing automation platform for eCommerce brands.

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BIK Product Information

BIK All‑in‑One AI Commerce Platform is an AI-powered platform designed to consolidate marketing, customer support, and sales workflows for eCommerce brands. It emphasizes AI-driven helpdesk, personalized campaigns, real-time language translation, product recommendations, and seamless integrations to drive higher ROI across paid ads, email, Instagram, WhatsApp, and more. The platform positions itself as a centralized solution to scale two core outcomes: customer experience and revenue, with data-driven decisions and multi-channel orchestration.

How it works

  1. Connect your eCommerce store (e.g., Shopify) and marketing channels.
  2. Enable AI modules for helpdesk, translation, classification, replies, and product recommendations.
  3. Create campaigns and journeys (personalized AI drip, multi-channel) powered by customer data.
  4. Monitor performance with analytics and dashboards; optimize revenue and CAC/ROAS.

Core Use Cases

  • Scale paid ads and improve conversion rate via AI-optimized campaigns
  • Recover lost customers with personalized retention journeys
  • Personalize web and social journeys to boost engagement and purchases
  • Translate and engage with foreign-language customers in real time
  • Automate customer support with AI-driven ticket classifications and responses

Key Features

  • Helpdesk AI: Increase support team productivity across all channels by 60% with AI automation
  • AI Translator: Real-time AI-translated tickets to engage multilingual customers
  • AI Assistant: Real-time, contextual customer interactions to resolve issues faster
  • AI Classify: Understand customer intent and route to the right resolution
  • AI Reply: Auto-generated apt responses to streamline customer journeys
  • Product Recommendations: Shopify-integrated AI product suggestions to boost conversions
  • Integrations: Extensive on-demand integrations with multiple platforms
  • Campaigns & Journeys: Personalised AI drip campaigns across Instagram, web, and other touchpoints
  • Web & Social Personalization: Tailored journeys for better engagement and revenue
  • Data-Driven Marketing: Targeted, ROI-focused campaigns on top social platforms
  • Analytics Dashboard: Real-time insights for performance optimization
  • Privacy & Compliance: GDPR and privacy-conscious data handling (as indicated by policy references)

Platforms & Channels Supported

  • Instagram, WhatsApp, Email
  • Shopify integrations
  • Multi-channel CRM and Web/Gamification components

Notable Outcomes & Case Insights

  • 30M+ messages per day across brands
  • 137x+ ROI with real-time insights
  • Increased repeat purchases and reduced CAC through optimized campaigns

Safety & Best Practices

  • Clearly disclose AI-generated interactions to customers where appropriate
  • Maintain human oversight for edge cases in support and high-stakes decisions
  • Ensure data usage complies with privacy regulations and platform terms

What sets BI K apart

  • 5x more effective than typical CRM with AI enhancements
  • Unified platform covering Helpdesk, Campaigns, Personalization, and Integrations
  • Strong focus on driving ROI through data-driven targeting and personalized journeys

How to Use BI K (High-Level)

  1. Set up store and channel integrations (Shopify, Instagram, etc.).
  2. Enable AI modules: Helpdesk, Translator, Classify, Reply, and Recommendations.
  3. Build personalized journeys and campaigns tailored to segments.
  4. Monitor dashboards and iterate to optimize CAC, ROAS, and conversions.

Best-For

  • DTC brands seeking to consolidate marketing, support, and commerce operations
  • Teams looking to scale personalized customer experiences with AI
  • Businesses wanting real-time multi-language support and recommendations

Core Features

  • Helpdesk AI: Boost agent productivity across channels by 60%
  • AI Translator: Real-time multilingual ticket translation
  • AI Assistant: Contextual, proactive customer interactions
  • AI Classify & AI Reply: Auto route and respond to inquiries
  • AI Product Recommendations: Shopify-integrated product suggestions
  • Campaigns & Personalization: AI-driven drip campaigns and journeys
  • Integrations: Extensive on-demand integrations
  • Analytics & Dashboard: Real-time performance insights
  • Multi-Channel Support: Instagram, WhatsApp, Email, Web, etc.