Bland AI
Open siteOffice & Productivity
Introduction
Bland AI automates tasks and improves efficiency using machine learning.
Bland AI Product Information
Bland AI – Automate Phone Calls with Conversational AI for Enterprises is an enterprise-grade platform that provides ultra-realistic AI phone agents capable of speaking multiple languages and operating 24/7. It is designed to integrate seamlessly into existing business workflows (CRM, ERP, schedulers, and other tools) to handle sales, scheduling, and customer support tasks. The service emphasizes self-hosted infrastructure, security, reliability, and precise control over conversations through configurable pathways and guardrails.
How Bland AI Works
- Bland offers fully self-hosted, end-to-end infrastructure for faster response times, high uptime (99.99%), and data security.
- It enables you to provision AI agents who can initiate and participate in calls, speak any language, and operate continuously.
- You provide sample dialogues and relevant context to personalize interactions.
- Pathways (the programming language for hallucination-proof AI) let you map conversations and define decision points; Bland handles the rest.
- Integrations: Bland can exchange data with your existing systems (schedulers, CRMs, ERPs, etc.) and trigger actions within those systems during conversations.
- Guardrails ensure calls stay on-brand, accurate, and within defined boundaries.
Use Cases
- Sales and lead qualification via AI phone agents
- Appointment scheduling and reminders
- Customer support triage and assistance
- Multichannel workflows with calls and SMS (via integrated tools)
- Real-time actions triggered in connected apps based on conversation context
How Bland is Built
- Dedicated, scalable infrastructure designed for enterprises, with five 9s uptime potential.
- In-house data handling: data is stored and managed internally to minimize external risk.
- Security and compliance: SOC 2 Type II, GDPR, HIPAA, regular pen tests, and continuous security testing.
- Customizable prompts and sample dialogues to tailor agent behavior and tone.
- “Pathways” programming enables precise control over AI decisions during calls.
Security, Privacy & Compliance
- Data in-house and control over data flows to prevent reliance on external model providers.
- SOC 2 Type II compliant; GDPR compliant; HIPAA compliant for handling sensitive customer data.
- Regular pen tests and continuous unit tests to detect and remediate vulnerabilities.
- Robust guardrails to prevent off-brand or risky interactions.
Why Enterprises Choose Bland
- End-to-end, self-hosted architecture reduces dependency on external AI providers.
- High uptime and scalable infrastructure support large volumes of concurrent calls.
- Deep integration with existing business systems and workflows.
- Real-time analytics, model fine-tuning, warm transfers, SMS, and action hooks to external tools.
How to Use Bland AI
- Define objectives and collect sample dialogues for your use case.
- Configure Pathways to map conversation flows and decision points.
- Connect Bland to your CRM/ERP and any relevant tools (schedulers, ticketing systems, etc.).
- Deploy AI phone agents and monitor performance; iterate prompts and flows as needed.
- Scale usage with auto-scaling infrastructure and monitor uptime and security.
Notes & Disclaimers
- Pricing is described as $0.09 per minute for AI phone calls. Availability and terms may vary by plan.
- Use Bland to enhance customer experience while ensuring privacy and compliance with applicable laws.
Core Features
- Self-hosted, end-to-end infrastructure with 99.99% uptime guarantees
- AI phone agents that sound human and can speak multiple languages
- Pathways: programming language for hallucination-proof AI conversations
- Deep integrations with CRMs, ERPs, schedulers, and other external tools
- Custom prompts and sample dialogues to tailor agent behavior
- Real-time analytics, campaign analytics, and model fine-tuning
- Warm transfers and SMS capabilities
- Data privacy and security with SOC 2 Type II, GDPR, HIPAA compliance
- Regular security testing (pen tests and unit tests) and robust guardrails
- Unlimited scale with auto-scaling infrastructure
References
- Enterprise-focused documentation and blog resources
- Privacy Policy, Terms, Cookie Policy, and Data Processing Agreement available on the site
- Bland News and case studies demonstrating use cases and industry applications