Botsplash

Botsplash is a multi-channel customer engagement platform that helps teams connect with customers across SMS, web chat, social channels, and more from a single SaaS dashboard. It focuses on increasing lead conversion, automating engagement workflows, and improving agent collaboration while emphasizing security and compliance.

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How it works

• Engage with leads and customers across multiple channels from one unified interface.
• Use AI-powered tools and configurable flows to automate conversations, routing, and follow-ups.
• Integrate with popular CRMs (e.g., Salesforce) and business software to streamline operations.
• Access built-in security controls, TCPA compliance, and audit-ready logs.

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Core Features

• Omnichannel engagement across SMS, web chat, social media, voice/video, and more
• BookMe: built-in appointment scheduling with Google/Outlook calendar integration
• Lead Distribution: automatic, compliant routing to the right agent
• Custom Flows: tailor conversational paths to automate tasks and guide users toward goals
• Generative AI: assist with conversations, replies, and engagement at scale
• Knowledge Base: AI-driven, accurate responses drawn from website data
• Blurb: concise, contextual summaries of prior chats for agents
• Suggested Reply: on-demand agent-generated responses during chats
• Sentiment Analysis: detect emotions to inform engagement
• Voice & Video Calling: real-time, face-to-face interactions
• Reassignment and Audit Logs: ensure leads reach the right agent and maintain traceability
• TCPA Compliance: built-in safeguards for regulatory adherence
• Analytics & Reporting: real-time insights into traffic, campaigns, and agent performance
• Industry Solutions: tailored workflows for Mortgage, Insurance, Automotive, Real Estate, Solar, Property Management, and more

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Use Cases by Industry

• Mortgage: streamline loan applications, compliance, and real-time support
• Insurance: quote generation, claim handling, policy management
• Automotive: omnichannel lead generation and appointment scheduling
• Real Estate: on-demand assistance, document sharing, mobile access
• Solar: consultations, billing/Q&A support, installation tracking
• Property Management: tenant communication, maintenance requests, renewals

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Why Botsplash

• Built for security and compliance (SOC 2 Type II, TCPA safeguards, audit logs)
• Seamless integrations with popular software and calendars
• Focused on improving engagement, conversions, and cost efficiency

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How to Use Botsplash

1. Connect your channels and CRM accounts.
2. Create custom flows and AI-assisted responses.
3. Start engaging leads with BookMe for appointments and automated routing.
4. Monitor analytics and iterate on campaigns for better results.

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Safety and Compliance

• Designed to support TCPA compliance and provide auditable interaction logs.
• Emphasizes responsible data handling and secure communication.

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Core Features

• Omnichannel engagement across multiple channels
• AI-assisted engagement and custom conversational flows
• BookMe for integrated scheduling
• Lead distribution and routing
• Knowledge Base and Blurb summaries
• Sentiment analysis and suggested replies
• Voice & video calling for real-time conversations
• Custom flows for scalable automation
• Compliance-focused with audit logs and TCPA safeguards
• Real-time analytics and industry-specific solutions
• Easy integrations with Salesforce and other tools