Brainfish Ambient AI Agents for Customer Support is an ambient AI-powered support platform that integrates directly with your product, APIs, and third-party tools to provide real-time guidance, proactive assistance, and end-to-end task automation at scale. It combines computer vision, real-time learning, and contextual understanding to deliver precise, context-aware help without slowing users down. The solution aims to reduce customer effort, increase self-service, and transform your support operations into a proactive, revenue-generating capability.

Key Value Propositions

Real-time, proactive in-app support that observes user behavior and guides them as they interact with your product.
End-to-end task automation that can complete actions directly within your product or connected workflows.
Self-generating, auto-updating product documentation built from actual user interactions and product usage.
Multimodal, precise answers that consider intent, context, and user progress, minimizing unnecessary explanations.
Seamless integrations with major tools (e.g., Hubspot, Stripe) to handle complex support scenarios without requiring handoffs.
Strong security posture with SOC 2 Type 2, ISO27001, GDPR readiness, end-to-end encryption, and role-based access control.

How Brainfish Works

An ambient AI agent connects to your product and its APIs to observe usage and trigger actions.
When users ask questions or encounter issues, the agent provides targeted, contextual guidance and can perform end-to-end tasks.
The system continuously learns from user interactions to improve answers and update product help docs automatically.
It can translate and present information in real time across multiple modalities (text, visuals, etc.) and languages.

Use Cases

Automate L1/L2 support and knowledge base creation
Deliver contextual, in-app guidance during user journeys
Build and maintain self-service documentation that stays current
Analyze user behavior to identify friction points and improve content
Enable agents to complete tasks by interfacing with product APIs and third-party services

How to Use Brainfish

Integrate Brainfish into your product or website with a simple code snippet.
Connect Brainfish to your product APIs and third-party tools (e.g., Hubspot, Stripe).
Configure intents and goals for what constitutes successful user outcomes.
Publish a living map of your product and begin automating support tasks and guidance.
Monitor analytics and adapt knowledge content as user behavior evolves.

Resources & Security

Enterprise-grade security and privacy: SOC 2 Type II, ISO27001, GDPR readiness, data residency options (US/EU/AU), end-to-end encryption, and role-based access control.
Continuous learning with privacy-conscious analytics that track user interactions to improve help content without exposing sensitive data.

Core Features

Ambient AI agent that observes user behavior and provides proactive in-app guidance
End-to-end task automation by integrating with product APIs and third-party tools
Self-generating, auto-updating product help docs based on real usage
Multimodal, precise answers with real-time translation
Contextual guidance tailored to each user's progress and goals
Integrations with popular tools (e.g., Hubspot, Stripe) for complex scenarios
Security and privacy certifications (SOC 2 Type II, ISO27001; GDPR-ready)
Easy setup with a snippet embed and quick time-to-value
Continuous learning to keep knowledge bases current
Analytics and behavioral reporting to identify gaps and improvements

Why Choose Brainfish

Turns your support team into a revenue center by solving problems before they escalate
Reduces customer effort and friction, increasing self-service success rates
Delivers precise, context-aware guidance at the moment it's needed
Scales with your product to support millions of users without linear increases in human support

Example Scenarios

A user is stuck completing a multi-step onboarding flow; Brainfish detects the stall and offers contextual steps or automatically completes the actions via API calls.
A customer asks for pricing details; Brainfish fetches up-to-date information from your pricing API and presents options with inline recommendations.
Documentation becomes outdated; Brainfish auto-generates updated help content from observed usage and FAQs.

Safety & Compliance

The platform emphasizes privacy and data protection; interactions and data handling align with GDPR and enterprise security standards.

Pricing & Trials

Sign-in and book a demo or try Brainfish free to evaluate AI-driven ambient support in your product.

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