Brilo AI — AI Phone & Voice Call Agent for Businesses

Brilo AI offers human-like, 24/7 AI phone agents designed to handle customer support calls across various industries. The service emphasizes ease of setup (minutes, no dedicated technical team required), scalable call handling, and deep integration with existing business tools. It supports multilingual capabilities (including Spanish), compliance, and rich post-call insights to boost customer satisfaction while reducing costs.

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How Brilo AI Works

1. Set up AI phone call agents for your business in minutes with no heavy technical lift.
2. Configure use cases by industry (ecommerce, hospitality, healthcare, real estate, etc.) to automate common tasks like order tracking, reservations, scheduling, and more.
3. Leverage 24/7 automation to handle inbound calls, while seamlessly transferring to humans when needed.
4. Access post-call analytics (transcripts, sentiment, intents, topics) to inform operations and improve the customer journey.
5. Integrate with 6,000+ apps to sync calendars, CRMs, eCommerce platforms, and other tools you already use.

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Use Cases by Industry

• Ecommerce: Order tracking, returns, product inquiries, and 24/7CX.
• Hospitality: Hotel concierge, room service requests, reservations, local recommendations, check-in/out support.
• Healthcare: Dental appointments scheduling, reminders, information collection, and follow-ups.
• Real Estate: Property inquiries, scheduling viewings, lead management, and virtual tours.
• Other: General call automation for multiple verticals and business sizes.

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Key Capabilities

• AI Caller available full-time for your business
• Human-like voices that sound natural and engaging
• Handle multiple calls concurrently
• Smooth handoff to human agents when necessary
• Interruption handling for smart, seamless conversations
• Real-time call transcription for immediate insights
• Call analytics with advanced NLU for precision
• Conversation summaries with contextual data
• Sentiment analysis at word, sentence, and transcript levels
• Intent recognition to track customer goals
• Topic detection to categorize conversations
• Compliance-focused governance and safety measures
• Webhook support for POST & GET responses
• Smart rate limits and periodic audits to ensure quality
• Continuous monitoring to maintain excellence in conversations
• Multilingual support (including Spanish) for global reach

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Get Started

• Get Started for Free and Book a call to discuss your needs.
• Sign up and sign in options for ongoing access and enterprise inquiries.

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Core Features

• Full-time AI callers for ongoing, scalable support
• Human-like voice interaction that feels natural
• Ability to handle multiple calls simultaneously
• Seamless handoff to human agents when needed
• Interruption handling for smooth conversations
• Real-time call transcription and post-call insights
• Advanced call analytics: sentiment, intents, topics, and summaries
• Broad app integrations (6000+ tools) for calendars, CRMs, eCommerce, etc.
• Compliance-focused governance, safety measures, and periodic audits
• Webhook support for external integrations
• Multilingual support, including Spanish