CallZen.AI

ConvoZen.AI is a leading AI-driven conversational intelligence platform designed to optimize customer interactions across sales, support, and compliance. It provides automated insights, sentiment analysis, compliance auditing, agent performance management, custom reporting, and extensive integrations to turn calls, chats, and meetings into actionable business intelligence. The platform targets industries such as Banking & Finance, Insurance, HealthTech, and EdTech, and emphasizes multilingual transcription, real-time guidance, and agent coaching to improve customer experience and operational efficiency.

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Key Capabilities

• AI-Insights & Key Moment Identification: Track critical talking points and sentiments automatically across all calls.
• Conversation Sentiment Analysis: Decode emotions in conversations between customers and agents.
• Auto-Compliance Audit: automated QA and call scoring to ensure 100% compliance adherence.
• Agent Performance Management: Understand nuances in conversations to monitor, coach, and improve agent outcomes.
• Custom Reports & Analytics: Create interactive dashboards and reports to visualize trends with ease.
• Integrations: Connect with enterprise CRMs, emails, and other tools to receive instant alerts.
• Multilingual Transcription: Transcribe and summarize calls in 8+ languages/dialects.
• Real-time Meeting & Voice Bot Support: Meeting Assist and Voice Bot features to support live interactions.
• Developer Tools: Developer’s kit and easy integration to embed ConvoZen capabilities into existing workflows.
• Compliance & Quality Assurance Automation: Automated audits and continuous monitoring for high compliance standards.
• Agent Assist & AI Coaching: Summaries, customer mood insights, and language preference to assist agents during conversations.
• Prospect Scoring & Customer Insights: AI-based analysis of customer intent and journey to prioritize opportunities.
• AI Ticket Routing: Route support tickets and app reviews to the right channels with quantified insights.

Industries & Use Cases

• Sales Monitoring & Coaching
• Customer Experience & Retention
• Compliance Monitoring & Auditability
• Contact Center Automation for Sales, Support, and Servicing

How It Works

• Integrate ConvoZen with existing phone systems, chat channels, and CRM platforms.
• Run multilingual transcription and sentiment analysis on every interaction.
• Use Agent Assist and AI Coaching to improve live handling and post-call coaching.
• Leverage Audit Copilot to auto-complete audit forms and track violations with instant alerts.
• Build custom dashboards to monitor KPIs such as agent performance, compliance, and customer outcomes.

Safety and Compliance Considerations

• Designed for enterprise-grade compliance with auditable transcripts and 100% monitoring for violations.
• Ensures privacy and regulatory alignment across industries with robust data handling practices.

Core Features

• AI Insights & Key Moment Identification across all calls
• Conversation Sentiment Analysis to gauge customer/agent emotions
• Auto-Compliance Audit with automated QA and call scoring
• Agent Performance Management with coaching insights
• Custom Reports & Interactive Dashboards
• Integrations with CRM, Email, and other enterprise tools
• Multilingual Transcription (8+ languages/dialects)
• Real-time Meeting Assist and Voice Bot capabilities
• Developer’s Kit for easy integration
• Automated Quality Assurance & Audit automation
• Agent Assist for summaries, mood insights, and language preferences
• AI Coaching for targeted training
• Prospect Scoring and Customer Insights for sales prioritization
• AI Ticket Routing for support workflows
• Violation Tracking with instant alerts

How to Use ConvoZen

1. Connect your communication channels (calls, chats) and CRM.
2. Enable multilingual transcription and sentiment analysis.
3. Use Audit Copilot to run automated QA and generate audit reports.
4. Review Agent Assist insights during live calls and coaching sessions.
5. Build dashboards to monitor performance, compliance, and customer outcomes.

Pricing & Availability

• Available as a SaaS platform with scalable modules for large enterprises.

Why Choose ConvoZen

• End-to-end conversation intelligence covering sales, support, and compliance.
• Actionable insights delivered through real-time guidance and post-call analytics.
• Strong emphasis on multilingual support and 100% compliant auditing.