CaseGen

CaseGen AI: Justina — AI-Powered Personal Injury Legal Secretary

CaseGen offers an AI-driven communication platform built specifically for personal injury law firms. Its flagship assistant, Justina, handles intake calls, lead follow-ups, medical status updates, live transfers, client management, and spam-blocking to help firms grow efficiently. The platform also includes a built-in CRM, security controls, and analytics to optimize operations.

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What Justina Does

• Handles intake calls 24/7
• Calls leads on demand and follows up with doctors for medical updates
• Manages existing clients and supports live transfers
• Blocks unwanted marketing calls and spam
• Provides a seamless, consistent client experience across intakes, follow-ups, and medical updates
• Integrates with your existing phone systems (e.g., Vonage, RingCentral) for easy setup
• Includes a built-in CRM and real-time analytics

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Why Use CaseGen

• Cost-Effective: Reduces or eliminates the need for additional staff or outsourced services
• Consistency: Delivers a uniform, professional experience across all client interactions
• Speed: Accelerates intakes, lead outreach, and medical status requests
• Accuracy: Captures detailed client information and treatment updates precisely
• Scalability: Handles unlimited call volumes without extra staffing
• Availability: 24/7 operations, including holidays
• Data Security: Secure, compliant handling of sensitive information
• Insights: Real-time analytics on intake trends, lead performance, and case progress
• Client Experience: Responsive and seamless for both new and existing clients

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Security, Compliance, and Privacy

• HIPAA-compliant data handling
• SOC 2-compliant security controls
• GDPR and CCPA compliance for global and California-based data protection

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How It Works

1. Onboard CaseGen and configure the built-in CRM to your firm’s needs (setup is quick and supported by CaseGen).
2. Forward calls from your existing phone system to the CaseGen number; CaseGen handles routing, intake, and follow-ups.
3. Justina continuously engages leads, collects essential information, provides updates, and coordinates with medical providers as needed.

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Safety and Ethical Considerations

• Designed for professional use within personal injury practices
• Aims to improve responsiveness and accuracy while supporting human staff rather than replacing them

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Core Features

• 24/7 AI intake and follow-up capabilities
• Lead calling, medical status updates, and client management
• Live transfer support
• Spam and unwanted call blocking
• Built-in CRM with real-time analytics
• Seamless integration with popular phone systems
• HIPAA, SOC 2, GDPR, and CCPA compliance
• Scalable, secure handling of sensitive data
• 14-day trial period for exploring CaseGen before purchase