CaseXellence

CaseXellence is a low-code intelligent case management platform built for public sector needs, providing verticalized solutions to streamline government, housing, education, and child welfare workflows. It combines AI, automation, analytics, and secure governance to modernize legacy systems, improve productivity, and enhance citizen engagement. The platform supports a wide range of use cases including Rental Assistance, Homeowner Support, Student Financial Aid, and Child Support, with pre-built workflows and configurable components to accelerate deployment.

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Key Capabilities

CaseXellence offers an end-to-end suite for case management and process automation tailored to public sector requirements. It emphasizes security, compliance, transparency, and traceability, while enabling rapid development through low-code tooling and pre-built vertical solutions. The platform is designed to deploy in FedRAMP-certified clouds with PCI, NIST, and ADA compliance, and includes built-in fraud prevention and identity-proofing integrations. Real-time data, collaboration tools, and AI/ML-powered document processing support better citizen engagement and faster case resolution.

How It Works

• Centralizes case management with a comprehensive applicant view and a unified workspace for knowledge, communications, workflows, and resources.
• Automates processes to reduce manual effort, lower operating costs, and improve service delivery.
• Integrates AI, automation, analytics, and secure data handling to provide data-driven decisions and 360-degree citizen insights.
• Delivers pre-built, sector-specific workflows (FAMS CX, Health CX, Justice CX, Gov CX) that can be customized to fit local requirements.
• Supports low-code development for rapid tailoring and extension, with seamless system connectivity across existing IT estates.

Sector Solutions & Use Cases

• FAMS CX: Rental Assistance, Homeowner Assistance, Housing & Credit Counseling, Housing Stability & Utility Assistance
• Health CX: Integrated Eligibility, ADAP Case Management
• Justice CX: Case Management for Prosecutors & Public Defenders, Public Portals for Lawyers & Citizens
• Gov CX: Licensing, Permitting, Professional Licensing, Business Registration, 311 Non-Emergency Services, Volunteer Management
• Additional capabilities cover comprehensive citizen services, scheduling, knowledge management, appeals & grievance handling, document management, and more.

What’s Included

• AI/ML Features: Content Management, Document Processing, ChatBot, E-Signature
• Process Automation: Case routing, approval workflows, task orchestration
• Analytics & Reporting: Operational insights, dashboards, KPIs
• Form Builder & Knowledge Management: Dynamic forms, knowledge bases
• Communications & Collaboration: Messaging, notifications, collaboration tools

Security & Compliance

• Deployment on FedRAMP-certified cloud options
• PCI, NIST, and ADA compliance baked in
• Built-in fraud prevention and identity-proofing integrations
• Audit-ready, transparent, and traceable workflows

Benefits & Outcomes

• Modernizes legacy case management for public sector agencies
• Improves transparency, accountability, and citizen satisfaction
• Enables faster case resolution with real-time data and collaboration
• Reduces manual work, increases productivity, and lowers operating costs
• Delivers data-driven decisions with 360-degree citizen views

Getting Started

Get a customized demonstration to see how CaseXellence can transform your agency’s case management capabilities.

Core Features

• Verticalized public sector solutions (government, housing, education, child welfare)
• Low-code development for rapid customization and deployment
• AI/ML-powered document processing and content management
• Process automation with pre-built, industry-specific workflows (FAMS, Health, Justice, Gov CX)
• Integrated analytics, reporting, and 360-degree citizen insights
• Security-first design with FedRAMP, PCI, NIST, ADA compliance
• Fraud prevention and identity-proofing integrations
• Seamless system connectivity and data interoperability
• Real-time collaboration and communication tools