Chatbase

Chatbase — The complete platform for chat-based AI Agents is an end-to-end solution for building and deploying AI agents that handle customer support, resolve complex queries, and drive revenue. Designed for business use, it enables teams to train agents on company data, connect to systems, route complex issues to humans, and continuously optimize through analytics. With strong security, multi-channel reach, and enterprise-grade guardrails, Chatbase helps deliver consistent, personalized, and scalable customer experiences.

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How it works

1. Build & deploy your agent: Train an agent on your business data, configure the actions it can take, then deploy it for your customers.
2. Agent solves your customers' problems: The agent answers questions and can access external systems to gather data and take actions.
3. Refine & optimize: Continuously improve agent performance over time.
4. Route complex issues to a human: Seamlessly escalate queries when needed.
5. Review analytics & insights: Gather actionable insights about customers and business from ongoing conversations.

Features

• Build, train, and deploy AI agents tailored to your business
• Real-time data syncing with systems like order management tools, CRMs, and more
• Define configurable actions the agent can perform within your ecosystem
• Compare AI models and configurations to find the best fit
• Smart escalation to human agents when queries are unclear or require human review
• Rich analytics and reporting to optimize agent performance
• Works with a wide range of tools and data sources to enrich the agent's knowledge
• Multi-channel support with seamless integration to popular platforms
• Whitelabeling options to customize branding for your product
• Ongoing improvements via analytics and feedback loops
• API access, client libraries, and components for deep integration
• Enterprise-grade security and compliance (SOC 2 Type II, GDPR)
• Data privacy: your data stays yours; never used to train external models
• Guardrails to prevent misinformation and off-topic responses
• Multilingual support with language detection and translation
• Real-time data access for order details, subscriptions, and more

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How it Works (Process Flow)

• Train an agent on business data → configure actions → deploy for customers
• Agent interacts with customers, retrieves data from connected systems, and performs actions
• Monitor and refine agent performance through analytics
• Escalate to humans when necessary

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Safety and Compliance

• Enterprise-grade security and privacy controls
• SOC 2 Type II and GDPR-compliant
• Data encrypted at rest and in transit
• Data remains under your control; not used for training external models

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Core Benefits

• Faster time-to-value with plug-and-play agent creation
• Improved customer satisfaction through accurate, contextual answers
• Scalable support that handles high volumes across channels
• Actionable insights to optimize customer experiences and business outcomes

Core Features

• End-to-end platform for building and deploying AI support agents
• Real-time data sync with business systems (order management, CRMs, etc.)
• Configurable actions and system integrations
• Model and configuration comparisons to optimize setup
• Smart escalation to human agents when needed
• In-depth analytics and insights for continuous improvement
• Multi-channel support (Slack, WhatsApp, Messenger, web widgets, etc.)
• Data privacy and security: SOC 2 Type II, GDPR compliant, encryption
• Data remains with you; no training data shared for external model training
• Enterprise-grade guardrails for reliable, on-brand interactions
• Multilingual capabilities with translation and language detection
• API access and developer tooling for deep integrations
• Whitelabel options to customize branding