ChatDaddy

ChatDaddy is a WhatsApp automation tool and chatbot platform designed for e-commerce, education, and customer support. It provides AI-powered chatbots, no-code workflow automation, and a unified inbox to streamline conversations across multiple channels via WhatsApp. The platform emphasizes reducing support volumes, increasing customer satisfaction, and lowering costs through scalable, enterprise-ready automation and integrations with popular tools like HubSpot, Shopify, Zapier, Google Sheets, Typeform, and more.

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How to Use ChatDaddy

1. Set up your WhatsApp Business API connection and connect required apps (e.g., HubSpot, Shopify, Zapier).
2. Build no-code automations (workflows) with bots, triggers, conditions, and rules in a single canvas.
3. Create and deploy AI-powered chatbots that can answer questions based on training documents or provided URLs.
4. Use the AI-powered Inbox to generate replies, recap conversations for teammates, and draft help articles.
5. Manage team collaboration with the Team Inbox, multi-agent access, internal notes, and task assignments.
6. Configure Broadcasts, Shop Notifications, and Promotional messages to engage customers at scale.
7. Analyze performance with analytics and reporting to optimize conversations and campaigns.

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Use Cases

• Automate support conversations to reduce volume while sustaining or improving customer experience.
• Route inquiries to the right agent or bot using multi-agent collaboration.
• Send real-time shop updates, order notifications, and promotional broadcasts via WhatsApp.
• Build reusable templates and flows for onboarding, post-purchase follow-up, and FAQs.

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Core Features

• AI-powered WhatsApp Chatbot (GPT-4 powered) that answers questions based on training data or URLs
• No-code Workflow Builder for bots, triggers, conditions, and rules
• AI-powered Inbox for quick replies, conversation recaps, and article creation
• Reply Suggestions and AI Tone adjustments to match customer needs
• Team Inbox for shared conversations, multi-agent collaboration, and efficient assignments
• Internal Notes to keep context across agents
• Omnichannel view and centralized CRM integration
• Broadcasts and Shop Notifications for targeted, real-time messaging
• WhatsApp Shop, Pay, and Marketing tools for seamless commerce experiences
• 300+ apps and integrations via APIs and webhooks
• Analytics and custom reports to measure performance and optimize outcomes
• No-code Template Market for rapid deployment of common flows

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How It Works

• Connect WhatsApp Business API and integrate with your existing tools.
• Build AI-powered chatbots and no-code automations in one place.
• Deploy to customers via WhatsApp with real-time notifications and broadcasts.
• Monitor performance and iterate on flows to improve outcomes.

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Safety and Best Practices

• Ensure compliance with messaging policies and obtain customer consent for broadcasting.
• Use escalation paths to human agents for complex queries.
• Regularly review training data to avoid outdated or incorrect responses.

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Core Features

• AI-powered chatbots with GPT-4 capabilities
• No-code workflow/automation builder
• AI-powered inbox with reply generation and conversation summaries
• Team Inbox for collaboration and multi-agent support
• Internal notes and task assignments
• Omnichannel CRM and data unification
• Broadcasts, Shop Notifications, and WhatsApp Marketing tools
• WhatsApp Shop and Payment integrations
• 300+ apps, APIs, and webhooks for deep integrations
• Template Market for quick starts
• Real-time analytics and reporting