Chaterimo

Chaterimo - Customer Care Chatbot Powered by AI

Chaterimo is an AI-powered customer service chatbot platform for websites and e-commerce that leverages models like ChatGPT, Claude, and Gemini to deliver a responsive, cost-saving support experience. It offers flexible knowledge-base creation, easy data population, and seamless integration with existing websites to provide fast, accurate responses to customer inquiries. The platform emphasizes ease of setup, multilingual capabilities, and 24/7 smart support to help businesses scale their customer service.

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How it works

• Build a next-generation chatbot for website-based customer support.
• Populate your knowledge base using four primary methods: copy & paste, web scraping (including sitemap support), file uploads (PDF, Word, TXT, CSV, Excel up to 10MB), and Google Shopping XML product feeds for e-shops.
• Integrate LiveChat chatbot with ChatGPT for a unified on-site experience.
• Benefit from powerful AI language models to deliver contextually accurate responses with minimal manual tuning.

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Knowledge base population methods

• Copy and Paste: Quick text insertion.
• Web Scraping: Import content directly from your website (including single pages or multiple pages with linked content).
• File Upload: Upload documents (PDF, Word, TXT, CSV, Excel) up to 10MB.
• E-commerce Feeds: Upload Google Shopping XML feeds to integrate product data.

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Data, privacy, and usage

• For paid API accounts with OpenAI, Claude, and Gemini, data and files passed to their APIs are not used to train the models.
• Gemini free-tier API conversations may be used to train models, though this is free of charge.
• You retain control over your data and can delete uploaded data via the Chaterimo admin interface.

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Integration options

• Easy-to-use integration to embed the LiveChat chatbot alongside ChatGPT on your website.
• Multiple languages and customizable chat widgets available in higher-tier plans.
• Ability to create multiple chat widgets with different appearances, languages, roles, and model configurations (for paid Advanced + Masterful subscriptions).

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For merchants and product understanding

• If using Google Shopping XML feeds, product information is directly incorporated to improve response accuracy about catalog data.

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Pricing and demos

• Try for free and request a demo to experience the platform firsthand. Paid plans exist with additional features and capabilities.

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FAQ highlights

• Which AI models are available: OpenAI (GPT-4o, GPT-4o-mini, etc.), Claude (Opus, Sonnet, Haiku), Gemini (Pro, Flash) with optional own API keys for billing, rate limits, and data handling.
• Can you create multiple multilingual chat widgets: Yes, in Advanced + Masterful plans.
• How is data handled: Data passed to paid APIs is not used for model training by OpenAI/Anthropic/Google Gemini, with some exceptions for Gemini free-tier.
• How to build a knowledge base: Copy/paste, web content grabbing, file uploads, and optional product feed integration.

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Core Features

• AI-powered customer support chatbot for websites and e-commerce
• Flexible knowledge-base population via copy/paste, web scraping, file uploads, and product feeds
• Easy integration with LiveChat and ChatGPT for seamless on-site support
• Multiple model options (ChatGPT, Claude, Gemini) with configurable settings
• Multilingual support and customizable chat widgets (in higher-tier plans)
• Data privacy controls: no training on your data by major providers when using paid APIs; data deletion available
• 24/7 smart monitoring and analytics to improve support quality over time
• Easy data management: editable content and safe edits