ChatIQ

ChatIQ AI is an AI-powered customer support and knowledge-base platform that combines a conversational AI with integrated ticketing, designed to automate and scale business customer service. It trains on your company data to provide instant, reliable replies, draft responses, and manage support tickets in real time, even when you sleep. The system supports branding customization, analytics, human handoff, and easy website embedding for seamless customer interactions.

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How it works

1. Train the AI on your data. Import or scrape your website (up to 250 URLs), upload PDFs or plain text to create a custom knowledge base.
2. Ask and respond. The AI answers questions in real time and can escalate to human support when needed.
3. Ticketing integration. If data is insufficient, the AI creates and manages support tickets, prioritizing by importance using your company data.
4. Analytics & memory. Monitor performance metrics and let the AI build a memory from conversations to improve future replies.
5. Website integration. Use a customizable, embeddable widget to deploy the chatbot and ticketing on your site; branding changes reflect instantly.

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Core Capabilities

• 24/7 automated support powered by AI trained on your data
• Real-time chat replies, with ability to draft and send responses
• Integrated support ticketing with automatic triage and prioritization
• AI-driven human handoff when escalation is required
• Custom memory that improves responses over time
• Brand replication: customize colors, logo, and overall design
• Easy onboarding: train from website content, PDFs, or text
• Easy website embedding with instant branding updates
• Internal knowledge-base for SOPs and transcripts
• Analytics for ticket metrics, resolution times, and performance insights

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Safety and Reliability

• Designed for trustworthy, accurate interactions with integrated safeguards
• 100% uptime promise; the system maintains operation even if external services experience downtime

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Pricing Tiers (highlights)

• Starter: basic automation, limited messages and URLs scraped
• Professional: higher limits, more features
• Enterprise: advanced features and higher limits for large teams

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How to Use ChatIQ AI

1. Create and configure your ChatIQ dashboard.
2. Train the AI on your chosen data sources (website, PDFs, text).
3. Embed the chat widget on your website and configure branding.
4. Monitor analytics and adjust settings as needed.
5. Let the AI handle inquiries and ticketing, with human handoff when required.

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Safety and Legal Considerations

• Use for customer support automation and knowledge management; ensure data privacy by controlling what is uploaded and how data is used.

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Feature List

• 24/7 automated AI-powered customer support
• AI trained on your company data for accurate responses
• Integrated support ticketing with automatic triage and prioritization
• Real-time drafting of replies and email responses
• Flawless transfer to human support when needed
• Custom memory to improve over time
• Brand customization (colors, logo) and easy embedding
• Website content scraping and knowledge-base training (up to 250 URLs)
• Internal SOPs and transcripts knowledge-base
• Performance analytics and insights on ticket resolution
• Instant branding updates reflected on the site without re-embed