ChatterMate

ChatterMate - AI-Powered Customer Support Platform is a no-code, open-source AI chatbot platform designed to automate and optimize customer, technical, and sales support. It lets you deploy a chat widget on your website with one-click integration, automate ticket creation and routing, and leverage a knowledge base for accurate responses. It supports real-time analytics, human handoffs, and extensive enterprise features, all with white-label branding options and multi-provider AI support. Start with a free trial, view the project on GitHub, and customize the experience to fit your brand and workflows.

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How ChatterMate Works

1. Enter your URL or upload your PDFs to seed the knowledge base.
2. Deploy the chat widget on your site with a simple embed code.
3. Customers chat with AI agents (support, technical, or sales) and escalations are auto-handled when needed.
4. AI creates tickets, retrieves knowledge base content, and hands off to humans with full context.
5. Monitor performance via real-time analytics and adjust configurations as needed.

Use Cases

• Customer support
• Technical support
• Sales and lead qualification

Real-Time Capabilities

• Intelligent chat handling with auto ticket creation
• Context-aware AI responses using your knowledge base
• Seamless human handoff with full conversation context
• Real-time analytics to measure AI and human performance

Integrations & Extensibility

• Jira: Auto-create/update tickets from chats with custom field mapping
• Slack: Real-time notifications and team collaboration
• Deep integration with Zendesk and other platforms for streamlined workflows
• Custom theming and white-label branding
• Role-based access control for secure collaboration

Deployment & Customization

• Open Source and self-hostable with comprehensive documentation
• No-code required for setup and customization
• White-label UI with customizable themes, logos, and colors
• Enterprise features for large-scale support operations

AI Capabilities & Memory

• Context-aware AI with multiple provider support (OpenAI, Google AI, Ollama)
• Smart memory and vector search for knowledge retrieval
• Ongoing learning from interactions to improve responses

Pricing & Plans

• Self-Hosted Free
• Basic & Professional: starting at $49 / month (cloud) with advanced features
• Enterprise: custom plan with dedicated support and SLA

Security & Compliance

• Privacy-conscious design with data control (no unnecessary data retention by default)
• Access controls and role-based permissions
• Support for on-premise deployment and secure integrations

How to Use ChatterMate

1. Set up and configure your knowledge base (documents, PDFs, wikis).
2. Customize the chat widget (branding, colors, themes).
3. Connect required integrations (Jira, Slack, Zendesk, etc.).
4. Invite team members and define roles.
5. Launch on your website and monitor via the analytics dashboard.

Safety and Legal Considerations

• Use for legitimate customer support activities; ensure compliance with privacy policies and consent for data handling.

Core Features

• No-code setup and deployment
• Open source, self-hostable platform with comprehensive docs
• Multi-agent orchestration for support, technical, and sales use cases
• Auto ticket creation and intelligent routing
• Knowledge base integration and retrieval
• Real-time analytics dashboard
• Human handoff with complete conversation context
• White-label branding and custom theming
• Role-based access control and secure permissions
• Jira, Slack, Zendesk, and deep platform integrations
• Context-aware AI with multiple provider support (OpenAI, Google AI, Ollama)
• Smart memory and vector search for knowledge retrieval