Clearstep

Clearstep AI Health Chat is a medical AI-powered chat solution designed to guide patient journeys and optimize care team efficiency. It combines conversational AI with clinically validated workflows to improve patient access, self-navigation, and engagement across digital health touchpoints such as websites, mobile apps, patient portals, and call centers.

---

What it does

• Provides an AI medical chat that helps patients check symptoms, self-triage, receive care guidance, and schedule virtual or in-person appointments.
• Automates routine patient requests (prescription support, insurance checks, appointment reminders/rescheduling) to reduce administrative burden.
• Supports remote patient monitoring and post-discharge/diagnosis follow-ups through integrated workflow automation.
• Integrates with existing health systems and digital front doors to deliver patient-centric care routing at scale.

---

Key Solutions (Smart Access Suite)

• Smart Access Suite: Virtual Triage — Digital triage that directs patients to the right level of care and appropriate services.
• Smart Access Suite: Care Navigation — Automates key patient-consumer touchpoints, reducing administrative workload.
• Clinical Journeys — Streamlines patient follow-ups and remote monitoring workflows.

---

How it works

1. Patients engage with the AI chat on a healthcare provider’s website, app, or portal.
2. The AI performs symptom checks, triage, and care guidance, and can schedule appointments.
3. For more complex needs, the system routes to appropriate care settings (virtual or in-person).
4. The platform automates standard requests to free up staff for higher-value tasks.

---

Integrations & Capabilities

• Seamless plug-and-play integrations with EHRs, scheduling, facility, and inventory systems.
• Supports self-service symptom checks, appointment scheduling, and follow-up communications.
• Scales across Health Systems, Health Plans & Payors, Hospitals, Retail Pharmacies, Medical Groups, and Digital Health Companies.

---

Benefits

• Improves patient access and engagement with 24/7 AI-assisted triage and guidance.
• Reduces staff burnout and administrative workload through automation.
• Enhances patient flow by routing to the right venue and care level.
• Provides analytics and insights to inform strategy and decision-making.

---

Safety & Compliance

• Medical AI with clinical validation to support patient-guided journeys.
• Designed to complement clinicians, not replace professional medical advice.

---

Core Features

• AI medical chat to expand patient access and self-navigation
• Self-triage and symptom checking with care guidance
• Appointment scheduling (virtual or in-person) integrated into workflows
• Automated handling of routine requests (prescriptions, insurance checks, reminders)
• Remote monitoring and post-discharge follow-up capabilities
• Seamless EHR and scheduling system integrations
• Scalable across health systems and various healthcare partners
• Clinically validated AI workflows to support patient-centric care