Click2magic

Click2Magic Enterprise-grade Live chat software is a multi-purpose live chat solution designed for websites and mobile apps to engage customers, capture qualified leads, and support multiple properties from a single interface. It offers AI-powered and human-assisted chat capabilities for sales, marketplace support, and customer service, with a focus on omnichannel reach, lead generation, and fast response times. The platform emphasizes unified chat history, customizable widgets, and integration across web and mobile experiences to help businesses increase conversion and customer satisfaction.

How Click2Magic Works

• Single interface hosts multiple web-properties, providing centralized access to chats, histories, and agents.
• AI-powered chatbots handle volume on support channels while human agents can assist as needed.
• Deploy customizable live chat widgets on your site or mobile app to engage visitors, capture leads, and resolve queries in real time.
• Attach text, audio, or video files within conversations to enhance support and information sharing.
• Integrate with multi-vendor marketplaces to extend reach and improve customer interactions.
• Schedule demos and obtain personalized walkthroughs to optimize deployment and usage.

Use Cases

• Live Chat for Sales: Personalize enterprise-level conversations to boost conversions and revenue.
• Live Chat for Marketplaces: Extend reach to customers across multi-vendor platforms.
• Live Chat for Support: Efficiently handle support tickets with AI-assisted and human-backed responses.
• Lead Generation: Capture qualified leads via proactive chat engagement.

How to Deploy

1. Add the Click2Magic Live Chat Widget to your web property or mobile app (iOS/Android).
2. Configure chat channels (text, audio, video) and chatbot capabilities for sales, marketplace, or support use cases.
3. Engage visitors in real time, route conversations to human agents when needed, and store chat history in a centralized archive.
4. Schedule a personalized demo to explore features and tailor the solution to your business.

Safety and Privacy Considerations

• Ensure consent and comply with applicable data privacy regulations when collecting user data via chat.
• Use AI chatbots to assist, not replace human agents where nuanced or sensitive interactions are required.

Core Features

• Single interface hosting multiple web-properties for centralized chat management
• AI chatbot support for high-volume channels and automated responses
• Live chat for sales, marketplaces, and support with role-based workflows
• Customizable live chat widgets for websites and mobile apps (iOS/Android)
• Attachments support (text, audio, video) within chats
• Lead capture and revenue-focused engagement
• Multi-vendor marketplace integration
• 24/7 availability with scheduling and demo options
• Access to chat history and analytics through powerful archives