CommandBar

Command AI is an AI-powered user assistance platform designed for product, marketing, and customer teams to guide, assist, and onboard users without being intrusive. It combines proactive nudges, personalized help, in-app tours, and intelligent agents to enhance user engagement and reduce support load. The platform emphasizes non-annoying, contextual assistance that adapts to each user’s journey.

Key Components

• AI-Guided Nudges: N-of-1, self-service prompts that guide users at crucial moments.
• AI Support Agent: An embedded, personalized assistant for support and CX teams.
• Copilot: An embedded AI agent that can train users with interactive walkthroughs and co-browse capabilities.
• Ingest APIs for actions: Pull in data to help responses and power actions within your app.
• Co-browse: Real-time guided navigation with users, going beyond plain text support.
• Product Tours: Rich, converting tours that onboard users effectively.
• Surveys: Collect feedback at climactic moments to improve engagement.
• Checklists: Self-guided discovery and onboarding checklists.
• HelpHub: In-app, rich help repository and documentation.
• Spotlight: Quick navigation aid to help users find features and content.
• Integrations & Ecosystem: Connects with your existing tools and data sources for seamless workflows.

How it Works

• Deploy AI-guided nudges and tours that respond to user context and behavior.
• Use the AI Support Agent and Copilot to answer questions, guide tasks, and provide proactive assistance.
• Ingest APIs pull in relevant data to tailor responses and automate actions inside your app.
• Co-browse and interactive tours reduce friction and improve comprehension during onboarding.

Safety & Best Practices

• Focus on non-intrusive, helpful guidance that respects user autonomy.
• Personalize experiences while protecting user data and privacy per your policy.
• Combine nudges with optional deep-dive resources (HelpHub) to avoid overwhelming users.

Core Features

• AI-Guided Nudges for personalized, context-aware prompts
• AI Support Agent for product, marketing, and CX teams
• Copilot with co-browse, walkthroughs, and proactive assistance
• Ingest APIs to power data-driven responses and actions
• Co-browse enabled user assistance
• Product Tours designed to convert and onboard efficiently
• In-app Surveys and Checklists for ongoing engagement
• HelpHub for accessible in-app documentation
• Spotlight for fast feature discovery
• Rich integrations to connect with existing tools and data sources