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Content Guru Inc.

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Introduction

Cloud CX solutions with brain® AI technology

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Content Guru Inc. Product Information

Content Guru Content CX Solutions is a global enterprise cloud Customer Experience (CX) platform and contact center solution designed to orchestrate AI-powered, omni-channel customer journeys at scale. It combines a robust cloud communications backbone with AI orchestration, data integration, and professional services to help organizations improve customer satisfaction, scale operations, and move to the cloud. The core offerings center around storm® CX, brain® AI, and a comprehensive set of industry-focused solutions and partnerships.

Overview

  • Leading global provider of enterprise cloud CX and contact center solutions at the forefront of Generative AI evolution.
  • Focuses on mission-critical communications with extremely high availability (99.999%+).
  • Designed to scale rapidly to meet large volumes of planned and unplanned contact demand.
  • AI-centered platform that places orchestration and data at the heart of the customer journey, from initiation to resolution.

How It Works

  1. Orchestrate Across Channels (Omni-Channel): Integrates all communication channels (voice, chat, email, social, etc.) into a single interface to manage customer interactions seamlessly.
  2. Leverage AI Orchestration (brain® AI): AI layer that automates and enhances interactions before, during, and after customer engagements.
  3. Data-Driven Engagement (Omni-Data): Provides a unified view of customer data to empower agents and self-service capabilities.
  4. Agent & Self-Service Support: Combines real-time agent assistance with self-service AI-enabled options to improve efficiency and CSAT.

Solutions By Need

  • CX at Scale
  • Mission Critical Communications
  • Customer Satisfaction Improvements
  • AI-Powered Knowledge Management
  • Back Office Optimization
  • Compliance and Regulations
  • Custom Integrations & Solutions
  • Leader in AI and Cloud Migration

Products

  • storm® CX: Cloud Customer Experience platform delivering omni-channel engagement, scalability, and high availability.
  • brain® AI: AI orchestration layer that places AI at the heart of the customer journey for proactive and contextual interactions.
  • storm®: Cloud CX platform enabling omni-channel, omni-data communications and real-time data utilization.
  • Omni-Channel Customer Engagement: Unified interface for all communication channels.
  • Journey Orchestration: End-to-end management of customer journeys across touchpoints.
  • Data and Integration: Data unification and integration capabilities to ensure agents have the right context.
  • Workforce Engagement Management: Tools to manage and optimize agent productivity and engagement.
  • Real-Time Transcription and Summarization: AI-assisted transcription and summarization for faster case handling.
  • Self-Service & Agent Assist: Self-service options with AI-assisted agent support.
  • Custom Integrations & Solutions: Tailored integrations with existing systems and workflows.
  • Professional Services: Global CX experts that tailor a plan to specific business needs.
  • Partnerships & Ecosystem: Partner program and professional services network to support transformations.

Key Benefits

  • Enterprise-grade reliability and scalability for large-scale contact centers.
  • AI-powered CX that improves efficiency, accuracy, and customer satisfaction.
  • True omni-channel and omni-data approach to unify customer interactions and data.
  • Flexibility to move to the cloud with rapid deployment and governance.
  • Strong professional services and partner ecosystem to accelerate adoption.

Industry & Customer Success

  • Used across industries (public sector, healthcare, finance, retail, telecom, utilities, government, education, etc.).
  • Notable outcomes include improved CSAT, resilient operations for critical services, and rapid scalability during peak demand.

How It Helps Your Organization

  • Achieve CX at scale with resilient, compliant, and secure cloud-based CX capabilities.
  • Leverage AI to reduce handle times, improve first contact resolution, and empower agents with contextual data.
  • Move to cloud confidently with enterprise-grade availability and performance.
  • Access a robust ecosystem of partners and services to tailor solutions to industry needs.

Safety and Compliance

  • Designed for compliance with regulations and governance needs typical of enterprise customers.
  • Data orchestration and privacy considerations are handled within enterprise-grade architecture.

Core Features

  • storm® CX Cloud Platform with omni-channel engagement
  • brain® AI orchestration for proactive and contextual customer journeys
  • Omni-Channel and Omni-Data integration
  • Real-Time Transcription and Summarization
  • Workforce Engagement Management
  • Custom Integrations & Solutions
  • Comprehensive Professional Services and Partner Network
  • High availability and scalable cloud infrastructure
  • AI-powered knowledge management for agents and self-service