CX Assist

CXAssist – Revolutionize Your Inbox is an AI-powered email assistant that analyzes your knowledge base and content to generate personalized, brand-consistent email responses. It aims to save time, improve customer satisfaction, and drive sales by automating inbound email replies while allowing a seamless blend of automation and human oversight. The platform supports training with your website, uploaded documents, and connected storage, plus rule-based routing and multiple personas to match tone and approach.

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How CXAssist Works

1. Train the AI: Use your website URL, uploaded files (PDF, DOC, TXT, CSV), or connected storage (Google Drive, OneDrive) to teach CXAssist your brand voice and knowledge.
2. Set the rules: Create personalized rules for personality, urgency, keywords, and routing to human agents or the AI assistant.
3. Automate replies: Once trained and configured, CXAssist handles inbound emails with prompt, accurate responses based on your content. You can enable draft mode to review before sending.

Powered by the latest AI model, CXAssist is designed to provide fast, reliable responses that reflect your brand and scale with your business.

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Use Cases

• Sales: Instantly reply to inbound inquiries with personalized responses.
• Customer Support: Automate FAQs and routine queries while focusing human effort on complex issues.
• Freelancers/Solopreneurs: Handle routine client communications quickly.
• Marketing Agencies: Send timely email updates and requests.
• Service-Based & E-commerce: Maintain engagement and drive sales with real-time responses.

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Pricing (Simple & Transparent)

• Free: $0, 50 emails/month, basic personas, auto-assign, basic support, no extra emails
• Pro: $15/month (listed as $34 previously) for 5,000 emails/month, 3 personas, custom intervals, ignore lists, auto-assign
• Scale: $14/month (listed as $150 previously) for 50,000 emails/month, premium support, additional emails, auto-assign
• All plans include: access to all features, no long-term contracts, ability to cancel anytime
• Volume options available on request

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How to Get Started

• Sign in with Google or Microsoft account
• Train CXAssist with your business content
• Turn it on and customize rules and personas
• Option to disable automatic sending and draft responses for manual review

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Safety, Privacy & Compliance

• Uses your content via API with Google, Microsoft, and OpenAI; does not sell or share your information
• Supports privacy controls like domain exclusions and Gmail labels
• Attachments reading is not supported yet
• Brand tone and voice can be defined via uploaded style guides

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Core Features

• AI-driven email responses trained on your content
• Trainable from website, documents, and storage services (Google Drive, OneDrive)
• Role-based routing: AI autonomously handles emails or escalates to humans
• Multiple personas: Generalist, Sales, and Support
• Custom rules for tone, urgency, keywords, and domain exclusions
• Draft mode for manual review before sending
• Multilingual support (50+ languages)
• Analytics and reporting on CXAssist activity
• Easy sign-up with Google/Microsoft accounts; no credit card required for starter
• Simple, scalable pricing with no contracts