Cyara
Open siteMarketing & Advertising
Introduction
AI-Powered CX Assurance Platform
Cyara Product Information
Cyara AI-Led CX Transformation Platform is an AI-powered platform that ensures end-to-end customer experience assurance across voice, digital, and AI channels. It offers testing, monitoring, and optimization for contact center technology, IVR, chatbots, live voice interactions, and omnichannel experiences, with no-code capabilities and broad geographic coverage. The platform emphasizes rapid ROI, risk mitigation, and improved customer satisfaction through continuous testing and monitoring across the entire customer journey.
How Cyara Works
- Define end-to-end customer journeys that orchestrate tests across networks, applications, back-end systems, and conversational interfaces.
- Use AI-driven insights to detect where customer experience degrades, identify root causes, and guide fixes before customers are affected.
- Test and monitor every component of contact center tech (IVRs, chatbots, voice calls, messaging) across multiple channels from a single, unified platform.
- Leverage a no-code or low-code interface to set up tests, run continuous testing, and monitor real-time performance.
Why Cyara
- The only AI-led CX transformation platform covering the entire development lifecycle for contact centers.
- Supports testing and monitoring across voice, digital, and AI channels with a unified view of customer journeys.
- Works with any technology platform, enabling rapid validation and optimization of customer experiences.
- Proven business impact with strong ROI and faster payback through reduced defects and improved CSAT.
Core Capabilities
- AI-led CX assurance spanning voice, digital, and AI channels
- End-to-end testing of IVRs, chatbots, live voice interactions, and omnichannel flows
- No-code/low-code test creation for rapid onboarding and maintenance
- Continuous testing and monitoring across the customer journey
- Cross-platform compatibility with existing technology stacks
- Actionable analytics and insights to remediate customer experience issues
- Global coverage and scalability for large organizations
- ROI-focused outcomes: lower costs, faster innovation, mitigated risk, and improved CSAT
How It Works (Process Overview)
- Define customer journeys and test cases that reflect real-world interactions.
- Execute automated tests across voice networks, applications, and back-end data systems.
- Collect and analyze performance data from across channels to identify bottlenecks and failures.
- Remediate issues and re-test to ensure issues are resolved before production use.
Use Cases
- IVR testing and optimization
- Conversation AI testing and chatbot optimization
- Cross-channel web and mobile web interaction testing
- Cloud contact center monitoring and QA
- Voice quality testing and performance validation
- Regression and load testing for contact center workloads
Safety and Compliance Considerations
- Ensure testing activities comply with applicable privacy and data protection regulations.
- Protect customer data used in tests and monitoring by following organizational security policies.
Core Features
- AI-powered CX assurance across voice, digital, and AI channels
- End-to-end testing of IVRs, chatbots, and live voice interactions
- Omnichannel testing and monitoring with unified analytics
- No-code test design and maintenance
- Continuous testing, real-time monitoring, and alerting
- Platform-agnostic compatibility with existing tech stacks
- Actionable insights for rapid remediation and optimization
- Global reach and scalable testing for large organizations