Cycle | Your feedback hub, on autopilot

Cycle is the fastest way for your team to capture product feedback and share customer insights — without the busywork. It connects your sources (Slack, Intercom, HubSpot, Email & more) to create feedback with context, records and transcribes calls, co-writes docs in real-time, and AI-processes insights to save hours per week.

Overview

• Engage with a single, centralized feedback hub that unifies multiple channels and sources.
• AI-powered insights, automatic categorization, and one-click verification to ensure accuracy.
• Native collaboration around customer feedback, with synchronized work across tools like Linear.

Key Capabilities

• Capture feedback from anywhere by connecting your sources (Slack, Intercom, HubSpot, Email & more).
• AI-assisted ingestion: record & transcribe calls, summarize meetings, and extract key insights.
• Automated research docs: co-write docs in real-time, add tables & toggles, translate or rephrase with AI.
• Insight automation: customize AI setup with flexible insight types and auto-categorization of feedback.
• Customer voice reports: visualize and share actionable customer insights in minutes.
• Release communication: synchronize with your releases and publish elegant release notes.
• Integrations: connects with Linear and other product tools for seamless workflows.
• Accessibility: dark mode and a modern, reusable workflow that adapts to your processes.

How It Works

1. Connect sources (Slack, Intercom, HubSpot, Email, etc.) to capture feedback with context.
2. Use Cycle’s recorder to join Zoom/Google Meet/MS Teams calls for transcripts & summaries.
3. AI processes, categorizes, and surfaces actionable insights; verify suggestions with one click.
4. Visualize customer voice data, track requests, and plan your product collaboratively.
5. Create release notes and keep customers in the loop at each release.

Core Features

• Centralized feedback hub aggregating multiple sources (Slack, Intercom, HubSpot, Email, etc.)
• AI-driven ingestion, transcription, and insight extraction
• Real-time co-writing of documents, with tables, toggles, and AI translation/rephrasing
• Automatic categorization and insight verification with one-click confirmation
• Customer voice reports and data visualization
• Release notes creation and status notifications tied to product updates
• Native integration with Linear for synchronized workflows
• Collaborative, workflow-driven atomic docs that adapt to your processes
• Quick setup to start capturing feedback with autopilot-enabled processes
• Dark mode and options to tailor AI behavior and insight types