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Desku

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Office & Productivity

Introduction

Desku is an AI-based customer support platform that improves service and customer satisfaction.

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Desku Product Information

Desku is an AI-powered customer service software and modern helpdesk designed for support teams and small businesses. It provides a unified platform to manage live chat, tickets, and customer conversations, enabling faster, smarter customer support across channels.

Overview

Desku helps teams deliver exceptional support with no-code AI chatbots, auto-ticket handling, and a knowledge base, all integrated with popular e-commerce platforms and collaboration tools. It emphasizes speed, automation, and brand-consistent experiences while offering easy migration from other helpdesks.

How It Works

  • Centralizes conversations from live chat, tickets, email, and messaging into a single inbox.
  • AI-powered agents automate pre-sales, FAQs, order inquiries, and ticket deflection.
  • No-code drag-and-drop builder to customize chat flows and knowledge base articles.
  • Seamless integration with e-commerce stores (Shopify, WooCommerce, Ecwid, Shopline) and collaboration tools.
  • Multi-brand, multilingual support with branded experiences.

Use Cases

  • Accelerate response times and reduce manual workload.
  • Automate repetitive assistant tasks while preserving human oversight for complex issues.
  • Provide instant, 24/7 assistance to pre-qualify leads and guide customers through purchases.
  • Maintain a centralized knowledge base to empower customers and agents.

Core Features

  • AI-powered helpdesk with no-code chatbot builder for pre-sales, FAQs, and order queries
  • Unified inbox for live chat, tickets, and channels across web and social
  • Auto ticketing, routing, and context-aware responses
  • Knowledge base creation and management with self-service capabilities
  • Multichannel support (web, social, chat) with brand customization
  • Integrations for Shopify, WooCommerce, Ecwid, Shopline, and more
  • Migration tools to move data from Intercom, Zendesk, Freshdesk, and other platforms
  • Onboarding resources and guided setup to get up and running quickly
  • Competitive pricing with an emphasis on AI-first automation

Why Teams Choose Desku

  • AI-powered automations reduce human workload and improve response times
  • Seamless migration paths from established helpdesks
  • Scalable for growing teams with centralized collaboration and knowledge sharing

Safety and Compliance

  • Designed for business-to-customer support with privacy-conscious data handling and brand-consistent experiences.

Core Offerings

  • Desku AI Chatbot for 24/7 assisted support
  • AI Co-Pilot for teams to autonomously resolve tickets using stored data
  • Real-time Live Chat for instant visitor engagement
  • Knowledge Base tools for self-service and content governance
  • Omnichannel capabilities to unify customer interactions

How Desku Compares

  • Positioned as an affordable, AI-first alternative to other major helpdesks with robust AI features and easy deployment.

Getting Started

  • Start for free with no credit card required.
  • Quick migration from existing platforms.
  • Snappy onboarding tutorials to go live in under an hour.

Resources

  • Blog articles and comparison guides to help evaluate Desku against alternatives and to optimize implementation.