Docsie

Docsie: AI-Powered Enterprise Knowledge Base & Documentation Platform

Docsie is an AI-powered platform designed to create, manage, and publish comprehensive documentation for teams, customers, and partners. It centralizes knowledge with searchable, multi-format support and a focus on reducing support tickets by providing instant, self-serve access to information. The platform emphasizes version control, collaborative editing, and AI-assisted documentation workflows to transform how technical content is created and maintained.

Key capabilities span knowledge bases, product documentation, SOPs, user manuals, data sheets, and AI-driven support chatbots. Content can be exported in multiple formats, with multilingual and real-time update features to keep information accurate and accessible across industries such as manufacturing, IT services, energy, SaaS, compliance, and government/non-profit sectors. Security features include SSO, password protection, and role-based access controls for enterprise-grade protection.

Docsie positions itself as an efficiency multiplier, claiming significant reductions in documentation time while maintaining consistency and quality through automated writing aids, prompts, and knowledge-base powered chatbots. It also offers industry solutions and templates to accelerate deployment across different use cases.

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How Docsie Helps

• Create, manage, and publish diverse documentation types (knowledge bases, product docs, SOPs, user manuals, data sheets).
• Fast, self-serve support via AI-powered chatbots and knowledge-base-driven responses.
• Version control and collaborative editing with multi-format export options.
• AI-assisted writing, style guides, and customizable prompts to ensure on-brand, accurate content.
• Multi-language support and real-time updates for global teams and users.
• Centralized, secure repository with enterprise-grade security features (SSO, role-based access, password protection).

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Use Cases

• Knowledge Base: Always-on, searchable self-help guides to reduce support tickets.
• Product Documentation: Comprehensive, versioned docs with multilingual support.
• SOPs: Centralized procedures with standard templates and automation.
• User Manuals: Dynamic, interactive manuals with real-time updates.
• Data Sheets: Clear technical specs and product details with automated formatting.
• AI Chatbots: Real-time assistance using the documentation as a knowledge base.

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How It Works

• Store all documentation in a centralized repository.
• Leverage AI tools to generate, refine, and standardize content.
• Deploy AI-powered chatbots and auto-translated/multilingual content for global reach.
• Export content to preferred formats and integrate with existing systems.

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Safety and Considerations

• Ensure proper governance when enabling AI writing and chatbots; validate AI outputs for accuracy and compliance.

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Core Features

• AI-Powered Documentation Assistant: AI writer assistants, prompts, and style checks to accelerate content creation and maintain quality.
• Knowledge Base & Self-Service: Central searchable repository with instant answers to reduce support load.
• Multi-Format Exports: Export docs in multiple formats to fit various distribution channels.
• Version Control & Collaboration: Track changes, co-author, and manage revisions across teams.
• AI Chatbots Powered by KB: Context-aware bots that answer user questions using the documentation as the knowledge base.
• AI Transformations: Convert videos to documentation, extract steps, and automatically transcribe and format.
• Custom Prompts & Style Guides: Define organization-specific prompts and maintain a consistent voice.
• Security & Access Control: SSO, password protection, and role-based access to protect sensitive information.
• Multi-Language Support: Create and manage content in multiple languages with real-time updates.
• Industry Templates: Pre-built templates for Manufacturing, IT Services, Energy, SaaS, Compliance, Government, and Non-Profit sectors.
• Centralized Documentation Portal: A unified hub for SOPs, product docs, manuals, and data sheets.