Document360

Document360 — AI-Powered Knowledge Base Software is a comprehensive knowledge base platform designed to help editors, writers, reviewers, customers, and employees create, manage, and publish documentation at scale. It combines AI-assisted authoring, centralized repositories, and enterprise-grade governance to streamline product documentation, SOPs, API docs, user manuals, and more. The platform emphasizes fast access to accurate information, multi-channel delivery, and seamless collaboration across teams and departments. It also offers industry-specific solutions for SaaS, Manufacturing, Healthcare, Financial Services, Education, IT, and Consulting, with dedicated workflows and role-based access.

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How It Helps Your Organization

• Centralizes all product and technical documentation in a single, searchable repository
• Reduces support tickets by enabling self-serve knowledge for customers and internal users
• Speeds up content creation with AI-powered auto-generation, glossaries, summaries, FAQs, and meta descriptions
• Supports diverse documentation formats: knowledge bases, API docs, SOPs, user manuals, and release notes
• Delivers multilingual, dynamic content that replaces static PDFs with easier retrieval
• Integrates with your existing tools and workflows to enhance collaboration and consistency
• Provides governance and security features to ensure regulatory compliance and access controls

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How It Works

• Create and organize knowledge bases for different products, services, or teams
• Use AI to draft, summarize, and optimize content; automatically generate glossaries, article summaries, FAQs, and meta descriptions
• Publish content to be accessible to customers and employees across channels; keep content up-to-date with real-time updates
• Leverage centralized SOPs and workflows to standardize processes and ensure compliance
• Use auto-generated API docs and release notes to streamline developer onboarding
• Access intelligent search (Ask Eddy) for quick, accurate answers

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Why Teams Choose Document360

• Central repository for all documentation, improving consistency and searchability
• AI-powered features accelerate content creation and updates
• Multilingual support and multi-format delivery improve accessibility
• Privacy-friendly, scalable architecture suitable for growing organizations
• Positive impact on support metrics by enabling effective self-service

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Use Cases

• Knowledge Base Software Documentation
• SOPs and User Manuals
• API Documentation
• Product Documentation for SaaS and Enterprise Applications
• Regulatory Compliance and Training Materials
• Education and Healthcare knowledge sharing

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Core Features

• Centralized knowledge base with AI-assisted authoring and search
• AI-powered auto-generation for glossaries, summaries, FAQs, and metadata
• Multi-format support: knowledge bases, API docs, SOPs, user manuals, release notes
• Real-time updates and multilingual content
• Integrations with popular tools and apps
• Role-based access, security, and governance
• Self-service customer and employee portals
• Analytics and reporting for usage and performance
• Drag-and-drop publishing and structured content management