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DoNotPay Product Information

DoNotPay — Your AI Consumer Champion is an AI-powered platform that helps users fight big corporations, protect privacy, and navigate bureaucratic processes. It offers a wide range of self-help tools and resources designed to save time, money, and effort on common consumer pain points such as subscriptions, refunds, cancellations, and more. The service emphasizes accessibility, empowerment, and step-by-step guidance for resolving everyday consumer issues. By signing up or signing in, users agree to DoNotPay's Terms and Privacy Policy, and consent to receiving messages to the provided contact details. DoNotPay is not a law firm or licensed attorney, but provides consumer rights information and self-help tools to level the playing field.


How to Use DoNotPay

  1. Sign up or log in. Create an account or access an existing one to start using the tools.
  2. Choose a service or task. Browse the catalog of AI-assisted modules such as Cancel Subscriptions, Get Refunds, or Fight a Ticket.
  3. Follow guided prompts. Answer questions the AI uses to tailor templates, letters, or action steps to your situation.
  4. Execute and monitor. Generate letters, file requests, or initiate processes; track status and updates through your dashboard.

Disclaimer: DoNotPay provides information and guided templates for consumer rights but is not a substitute for legal advice.

Key Use Cases

  • Cancel Subscriptions
  • Cancel Free Trials
  • Get Refunds
  • Fight Corporations
  • Beat Bureaucracy
  • Find Hidden Money
  • Unban Accounts
  • Utility and service disputes
  • Travel and ticket issues (airlines, parking, tolls, etc.)
  • Identity protection and privacy-related tasks
  • Government and administrative process assistance

How It Works

  • The platform uses AI to guide users through common consumer scenarios, offering templates, checklists, and step-by-step actions. It provides process guidance across many categories, including refunds, cancellations, and complaint filings.
  • It emphasizes empowering users to take action themselves, with generated letters and templates that can be used directly or customized.
  • Privacy-conscious: DoNotPay’s policies govern data handling, terms, and use of messages for service updates.

Safety and Legal Considerations

  • DoNotPay provides self-help resources and templates; it is not a law firm and does not replace legal advice.
  • Users should review terms, conditions, and local laws when acting on generated content.

Core Features

  • AI-assisted consumer rights platform with a wide toolset
  • Cancel subscriptions and free trials with guided templates
  • Get refunds and file complaints against companies
  • Fight corporations and bureaucratic processes
  • Find hidden money and reclaim value from various sources
  • Support for account recovery and privacy-related tasks
  • Wide range of templates for common scenarios (travel, tickets, services, etc.)
  • No legal representation; information and self-help guidance only