eBanqo

eBanqo | Conversational AI platform for Sales and Support Solutions

eBanqo is a multi-channel conversational AI platform designed to power customer service, marketing, and sales through AI chatbots and live chat. It enables automated responses, real-time messaging across major channels (Webchat, WhatsApp, Facebook Messenger, Instagram DM, Ayoba, In-App, eBanqo Chat), and scalable support with insights and integrations. The platform emphasizes instant responses, reduced support workload, and improved customer satisfaction across businesses of all sizes.

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Key Capabilities

• AI chatbot automation to answer FAQs and routine inquiries, reducing support load and speeding up response times.
• Live chat across popular channels to connect customers in real-time beyond website chat.
• Self-service tools enabling customers to find information, make purchases, or resolve issues without agent intervention.
• Broadcast messaging to reach customers with announcements, updates, or offers across multiple messaging apps.
• Omnichannel engagement in one platform with easy setup and channel connections.
• Knowledge base management to automate answers for common questions.
• Integrations with existing back-end systems (CRM, help desks, email, etc.).
• Unlimited agent seats to scale support without driver-cost constraints.
• Mobile app for on-the-go customer interactions and queue management.
• Analytics and reporting to monitor key metrics and inform business decisions.
• Customizable chat widgets to align with brand visuals and tone.
• File sharing capabilities across messaging channels (images, audio, documents, videos).
• Natural Language Processing (NLP) to understand customer intents across varied phrasing.
• Templates and pre-built use cases to accelerate deployment for marketing, sales, and support.

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How It Works

1. Connect your messaging channels (Webchat, WhatsApp, Messenger, Instagram, etc.).
2. Create or deploy AI chatbots to handle inquiries and FAQs.
3. Enable live chat for real-time human-assisted conversations when needed.
4. Build a knowledge base to automate quick responses.
5. Leverage integrations to sync data with your CRM, help desks, and other tools.
6. Use reports to optimize conversations and customer journeys.

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Use Cases

• Customer support automation for FAQs and issue resolution.
• Real-time engagement via social messaging for better service levels.
• Self-service experiences to boost conversions and reduce agent load.
• Marketing and sales campaigns delivered through conversational channels.
• Internal process automation through connected back-end systems.

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Safety and Compliance

• Designed for enterprise-grade customer engagement with data privacy considerations and secure integrations.

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Core Features

• AI chatbots for FAQs and routing across multiple channels
• Live chat across Web, WhatsApp, Messenger, Instagram DM, and more
• Self-service capabilities for customers
• Broadcast messaging to multiple channels
• Omnichannel platform with quick setup
• Knowledge base with automated answers
• Integrations with CRM, help desks, emails, and other tools
• Unlimited agent seats for scalable human support
• Mobile app for on-the-go management
• Reporting and analytics to track performance
• Customizable chat widgets for branding
• File sharing across channels
• NLP-based understanding for varied customer phrasing
• Pre-built templates for marketing, sales, and support