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EBI AI

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Chatbots & Virtual Companions

Introduction

Reduce call volumes, improve experiences with AI assistant.

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EBI AI Product Information

EBI.AI — AI Assistant Platform for Businesses

EBI.AI provides an end-to-end platform to build, launch, and manage AI-powered customer assistants (AI assistants) that help businesses automate and scale interactions across channels. It targets retailers, travel, property, finance, leisure & fitness, local councils, and more. The platform emphasizes quick go-live, ROI, safety and governance, and managed services alongside self-serve tooling.

Overview

  • Launch AI-powered customer assistants in minutes with no heavy upfront investments.
  • Benefit from faster response times, reduced contact center load, and measurable cost savings.
  • Offer multi-channel support (phone, email, chat) with human-in-the-loop options and supervision.
  • Access a robust ecosystem of templates, integrations, and industry-specific use cases.

How it Works

  1. Create your AI assistant in AI Studio or hire the team to do it for you.
  2. Train via natural language interfaces, integrate with your systems, and configure workflows.
  3. Deploy across channels and monitor performance with built-in analytics and supervision.
  4. Scale usage with pay-as-you-grow pricing and ongoing optimization.

Key Platform Features

  • AI Studio: Build, test, and deploy conversational AI that understands your business context.
  • AI Supervision: Managed oversight of AI assistants to ensure quality, compliance, and alignment with business goals.
  • AI Services: End-to-end services to apply AI across your organization (implementation, hosting, optimization).
  • Integrations: Connect to your favourite apps and tools (CRMs, helpdesks, analytics, etc.).
  • Security & Compliance: Enterprise-grade security and regulatory alignment.
  • Live Chat: Unlimited seats for real-time agent-assisted support.
  • Templates & Playbooks: Pre-built industry templates (Retail, Travel, Property, Finance, Leisure, Local councils, etc.).
  • ROI & Case Studies: Demonstrated gains from deployment (e.g., 533% ROI in 6 months in case studies).
  • Pricing Model: Try for free, pay-as-you-grow with a clear path to scaling.
  • Global Availability: Solutions designed for businesses of all sizes (Enterprise, SME, Startups).

Industry Coverage & Use Cases

  • Retail & E-commerce: Personalize journeys, cross-sell, upsell, and reduce support costs.
  • Travel: Multichannel support for on-the-go customer inquiries.
  • Property: Automate tenant and property-related inquiries and operations.
  • Finance & Insurance: Accurate, secure, and efficient administration and support.
  • Leisure & Fitness: Quick answers across locations and services.
  • Local Councils: Multi-department support and resource targeting.
  • Other Industries: Broad applicability across various organizational needs.

Why Choose EBI.AI

  • Rapid go-live: Create and deploy AI assistants quickly with templates and studio tools.
  • ROI: Reported outcomes include substantial cost savings and improved CSAT/NPS.
  • Scalability: Handles growth with a pay-as-you-grow model and scalable infrastructure.
  • Safety & Governance: Human-in-the-loop options and supervision to maintain quality and compliance.
  • Customer Success: Case studies and customer voices praising ROI and efficiency gains.

How to Get Started

  • Sign up to build your AI assistant in AI Studio, or request a full-service build.
  • Start with the free trial and plan your rollout with tiered pricing.
  • Leverage templates and integrations to accelerate deployment.

Pricing & Resources

  • First 30 days free trial with no credit card required.
  • Pay-as-you-grow model with monthly reviews based on usage and rolling averages.
  • Resources include ROI calculators, case studies, and guidance on how to maximize AI impact.

Additional Information

  • The platform supports a broad range of industries and business problems such as keeping up with demand, reducing call volumes, scaling support, and lowering costs through AI automation.
  • Client testimonials highlight reduced call volumes, headcount savings, and digital transformation benefits.

How It Works (Summary)

  • Build or commission your AI assistant via AI Studio or full-service option.
  • Integrate with existing systems and channels.
  • Deploy, monitor, and optimize with supervision and analytics.
  • Grow usage and ROI with ongoing enhancements.

Core Features

  • Quick go-live: Launch your AI assistant in minutes.
  • AI Studio: Design, train, and deploy conversational AI.
  • AI Supervision: Ongoing human oversight to ensure safety and quality.
  • AI Services: End-to-end AI capabilities across the organization.
  • Integrations: Connect to CRMs, ticketing, communications, and more.
  • Security & Compliance: Enterprise-grade controls.
  • Live Chat: Unlimited seats for live agent support.
  • Templates: Industry templates to accelerate deployment.
  • ROI & Case Studies: Proven value with documented results.
  • Flexible Pricing: Free trial and pay-as-you-grow model.