eesel.ai

eesel AI: AI Product Helpdesk, Teammate AI, and Livechat AI

eesel AI provides an integrated suite to power support, knowledge management, and customer interactions. It lets you train AI on your documents, tickets, wikis, and integrations, then deploy AI copilots across helpdesk, teammate assistance, and live chat to draft replies, triage tickets, answer questions, and run support with minimal human intervention.

How it works

• Train AI on your content: tickets, help center docs, wikis, Notion/Confluence/Google Docs, PDFs, and more.
• Deploy AI across key use cases: Helpdesk AI for ticket drafting and Tier-1 handling; Teammate AI for instant internal answers; Livechat AI for customer-facing automation.
• Integrate with 100+ tools and apps to plug the AI into your existing workflows.
• Maintain control: private and secure by design; data is used only within your organization for training and answering questions.

How to use eesel AI

1. Train the AI on your content sources (tickets, knowledge bases, wiki pages, docs, PDFs, etc.).
2. Choose the AI role (Helpdesk AI, Teammate AI, or Livechat AI).
3. Install or connect the AI to your helpdesk, chat, or collaboration tools (Slack, Teams, Confluence, Zendesk, Freshdesk, Google Docs, Notion, Salesforce, and more).
4. Start drafting replies, triaging tickets, answering questions, or enabling AI chat on your site or app. Escalate to humans when needed.

Use Cases

• Drafting replies and automating Tier 1 support tickets
• Answering internal questions by training on company wikis and docs
• Providing an AI livechat bubble on websites, apps, or help centers
• Searching across all documents to surface relevant articles quickly
• Customizing how the AI writes and presents information

Security and Privacy

• Private and secure: data is not broadly used to train the AI outside your organization.
• You control training data, sources, and how the AI responds.

Integrations

• In-app integrations: Slack, Teams, Google Docs, Confluence, Zendesk, Freshdesk, Notion, Salesforce, PDFs, and more.
• AI can be deployed as a destination in any app and connected to 100+ integrations for seamless workflows.

Pricing and Availability

• Try for free and book a demo to see how eesel AI can transform your support and knowledge workflows.

Feature Overview

• Helpdesk AI: Draft replies, triage tickets, and automate Tier 1 support
• Teammate AI: Instant answers for internal queries using company wiki/docs
• Livechat AI: AI-powered chat bubble for customer support and sales on websites/apps
• Train AI on tickets, help center, docs, and PDFs
• 100+ integrations to plug AI into existing tools
• Customizable AI behavior and tone for consistent brand voice
• Private and secure by design; data not used to train broadly
• Document search across all sources for fast information retrieval