Empathy.co
Open siteResearch & Data Analysis
Introduction
AI search platform for large commerce brands
Empathy.co Product Information
Enterprise AI Search made for Commerce by empathy.co is a privacy-conscious, AI-powered search platform designed to deliver accurate, explainable, and compliant search experiences for e-commerce brands. It combines generative AI capabilities with traditional keyword search to create a unified, trusted search index that supports factual accuracy, explainability, and rapid experimentation through dedicated squads and resources. The platform emphasizes ethical principles, privacy by design, and an ecosystem of partners and customers.
Overview
- Purpose-built for commerce, enabling brands to deploy AI-powered search that is trustworthy and compliant with privacy regulations.
- Combines GenAI with factual accuracy enhancements, explainability, and unified indexing to improve search relevance, discovery, and conversion.
- Backed by a commitment to privacy, consent, and ethical commerce practices through initiatives like the Ethical Commerce Alliance (ECA).
How It Works
- Integrate enterprise search capabilities that merge traditional keyword search with generative AI prompts.
- Leverage a unified index to deliver fast, accurate results with enhanced explainability for end users.
- Utilize dedicated, multi-disciplinary squads to rapidly test, validate, and iterate disruptive ideas to meet market needs.
- Ensure governance, privacy, and compliance across data handling and customer interactions.
Key Concepts
- GenAI with Factual Accuracy: AI generation tailored to maintain factual correctness within search results.
- Explainability: Transparent reasoning paths for how results are derived.
- Unified Index: A single search layer that combines AI-driven insights with traditional indexing.
- Privacy and Consent: Tools and policies to help businesses meet privacy regulations and build customer trust.
- Ethical Commerce: A framework and community (Ethical Commerce Alliance) focused on protecting privacy and embedding ethics in commerce.
Use Cases
- Enterprise-grade commerce search that scales across large product catalogs.
- Privacy-compliant customer search experiences.
- Internal search tools that require high levels of explainability and governance.
Resources & Community
- Customer stories, guides, ebooks, and blog content to help teams adopt and optimize AI search.
- Ethical Commerce Alliance as a growing network of experts committed to privacy-first and ethically informed commerce.
Safety and Legal Considerations
- Emphasizes privacy by design and consent management to align with regulatory requirements.
- Encourages responsible AI usage with explainability and governance to minimize misleading or incorrect results.
Core Features
- GenAI-powered search tailored for commerce with factual accuracy enhancements
- Unified index combining generative AI prompts and traditional keyword search
- AI explainability: transparent result reasoning and provenance
- Privacy-by-design: built-in consent and data governance controls
- Ethical Commerce Alliance integration for industry collaboration
- Rapid experimentation with multi-disciplinary squads for agile innovation
- Scaled enterprise readiness for large catalogs and complex queries
- Tools for compliance, privacy regulation navigation, and customer trust building