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Enso Connect

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Introduction

Digital guest experience platform for vacation rentals and hotels.

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Enso Connect Product Information

Guest Experience Platform for Vacation Rentals | Enso Connect is a comprehensive, AI-powered platform designed to digitize and monetize the guest experience for vacation rentals, boutique hotels, and multi-brand portfolios. It unifies guest communications, automations, bookings, and on-property experiences through a branded, end-to-end solution that scales with your business. Key capabilities include unified multi-channel messaging, AI-driven insights, automated workflows, digital check-in/check-out, smart lock integration, personalized upsells, and powerful analytics to drive direct bookings and guest satisfaction.

How It Works

  • Centralizes guest communications across SMS, Email, WhatsApp, OTA messages, and more in a single unified inbox.
  • Uses If This, Then That (IFTTT) style workflows to automate guest journeys and operational tasks.
  • Integrates with smart locks and property devices to automate access and check-ins.
  • Deploys AI features (Sentiment analysis, automated responses, context-aware suggestions) to assist hosts and staff.
  • Provides customizable branding, guest data collection, and digital guidebooks to enhance the guest experience.
  • Offers reporting dashboards with real-time insights on guest interactions, upsell performance, and ROI.

Key Use Cases

  • Streamlined guest communications across multiple channels
  • Automated guest journey from inquiry to post-stay follow-up
  • AI-assisted messaging and guest screening to improve safety and efficiency
  • Upsell personalized experiences to boost revenue per guest
  • Digital check-in/check-out and smart lock automation
  • Centralized data for direct bookings and marketing campaigns

Getting Started

  1. Set up Boarding Pass and the Concierge Web-App to streamline digital check-in/out.
  2. Connect Smart Locks and PMS/Channel integrations to enable automated access and bookings.
  3. Configure Unified Inbox and Multi-Inbox views for different guest segments (inquiries, reservations, owners, vendors, maintenance).
  4. Build custom automations and workflows to automate repetitive tasks.
  5. Activate EnsoAI for sentiment analysis, summaries, and automated responses.
  6. Create Digital Guidebooks and Custom Branding to deliver timely information to guests.
  7. Monitor Insights & Reporting to optimize upsells and direct bookings.

Features

  • Boarding Pass – Branded guest web app for check-in/check-out and guest journey
  • Unified Inbox – Multi-channel messaging across SMS, Email, WhatsApp, OTA messages
  • EnsoAI – Sentiment analysis, summaries, and automated responses
  • Guest Journey Editor – Visual workflow designer for guest experiences
  • EnsoAI Guest Screening & Verification – Verify guests to enhance safety
  • Guest Data Collection – Collect and manage guest information securely
  • Vacation rental agreements & Security Deposits / Fees – Manage terms and payments
  • Contactless Check-in / Checkout – Seamless, paperless processes
  • Digital Guidebooks – Timely, contextual guest information
  • Smart Locks – Automate access for guests and staff
  • Personalized Upsells & Affiliate Links – Upsell experiences and local services
  • CRM & Branding / Social Media – Centralized guest data with branding options
  • Apple Wallet / Digital Wallet integration – Pass integration for speed and ease
  • AI Context Analysis – Analyze guest data in context for better responses
  • Inquiries to Booking Converter – Turn inquiries into bookings more efficiently
  • Integrations & Webhooks – Connect with PMS, property devices, and partners
  • API & Developer friendly – Extend functionality as needed

Outcomes & Benefits

  • Increase direct bookings and revenue through targeted upsells and CRM campaigns.
  • Save time with automated workflows and AI-assisted responses.
  • Improve guest satisfaction with timely information and seamless check-in/out.
  • Centralize guest data for analytics, marketing, and brand consistency.
  • Secure guest verification and access control to reduce risk and fraud.

Safety & Compliance

  • Protect guest data with privacy-conscious design and secure data collection.
  • Use guest verification to ensure safe and compliant experiences.
  • Follow applicable regulations for payments, deposits, and guest data handling.

Audience

  • Vacation rental managers
  • Boutique hotels
  • Multi-brand operators
  • Property management firms seeking a unified guest experience platform

Pricing & ROI

  • ROI-focused: View real-time ROI, uplift per listing, and overall software ROI in dashboards.
  • Customizable pricing based on portfolio size and feature needs.

Notes

  • Coming soon: Phone calls inbox integration and enhanced AI Assist for operations.
  • The platform emphasizes unified communications and automation to drive guest satisfaction and direct bookings.