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Enterpret

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Research & Data Analysis

Introduction

Centralize and analyze customer feedback with adaptive AI models for precise insights.

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Enterpret Product Information

Enterpret | Transform customer feedback into product growth

Enterpret is an operating system for customer-centricity that automatically unifies unstructured customer feedback and builds adaptive AI models tailored to your feedback architecture. It delivers precise and granular insights to capture the Voice of the Customer, helping teams build products customers love and drive revenue.

Key Capabilities

  • Unified Feedback Repository: Consolidate feedback from all sources into a single source of truth to eliminate silos.
  • Integrations: Connect to any app or channel that contains customer feedback via direct integrations, CSV importer, or API.
  • Customer Knowledge Graph: Build a custom taxonomy to gain deeper, structured insights.
  • Wisdom (Copilot for Insights): Quick, credible, actionable insights through an intuitive chat interface.
  • Validation & Inspiration (BETA): Generate insights to validate and inspire roadmaps.
  • Close the Loop: Take action to drive product outcomes and tie feedback to revenue.
  • Synced Users and Accounts (BETA): Link feedback to revenue and account-level data.
  • Security & Scale: Enterprise-grade security with SOC-2, encryption, and scalable hosting.

How It Works

  1. Centralize feedback from all sources and unify it into a single source of truth.
  2. Apply a custom feedback taxonomy to structure unstructured data.
  3. Use the Copilot ( Wisdom ) to ask questions and get fast insights.
  4. Build dashboards, automated summaries, and alerts for non-technical users.
  5. Align teams around one truth to prioritize and accelerate product decisions.

Integrations & Data Sources

  • Direct integrations with popular tools and platforms (e.g., Canva, Notion, Apollo, Figma, Descript, Vimeo, Descript, etc.).
  • CSV importer and an API for custom data ingestion.
  • View and synchronize feedback across customers, experiences, and products.

Security & Compliance

  • SOC-2 Type II certification.
  • Regular vulnerability scans and penetration testing.
  • Data encryption at rest and in transit.
  • Hosted behind a Virtual Private Cloud (VPC).

Use Cases

  • Turn unstructured feedback into actionable product insights.
  • Align product, CX, and leadership around a unified voice of the customer.
  • Prioritize feature roadmaps and reduce churn by addressing the most impactful feedback.
  • Real-time dashboards and alerts to monitor customer sentiment and requests.

Getting Started

  • Book a demo to see Enterpret with your data.
  • Take a product tour to explore capabilities (Copilot, Taxonomy, Dashboards).
  • Deploy across teams to unify feedback and accelerate product growth.

Core Features

  • Unified view of customer feedback from all sources
  • Custom feedback taxonomy that adapts over time
  • Copilot (Wisdom) for fast, intuitive insights
  • User-friendly analytics with dashboards, summaries, and alerts
  • Direct integrations and API access for seamless data flow
  • Security and scale for enterprise use
  • Unlimited user seats to foster company-wide customer-centric strategy