Feedback Navigator AI

Feedback Navigator Platform is an AI-powered feedback analysis platform that helps you analyze and extract insights from customer feedback across multiple sources. It enables quick data ingestion, custom categorization, sentiment analysis, and workflow automation to turn feedback into actionable decisions. The platform emphasizes ease of integration, real-time insights, and scalable analysis across various industries and use cases.

How it works

1. Data sources: Pull in feedback from platforms like Trustpilot, Booking.com, Yelp, upload CSV files, or use the API to ingest data.
2. Define categories: Create any number of custom categories to be detected in the feedback.
3. Analyze sentiment: Use large language models to determine overall sentiment and sentiment at the category level.
4. Discover requests: Get quick overviews of the most common requests from customers to act on.
5. Automate workflows: Use webhooks to trigger custom workflows when new reviews are analyzed.
6. Export insights: Export data with one click (CSV) for custom analysis or visualization outside of Feedback Navigator.

Use Cases

• Property Managers: Automate scraping of platforms like Airbnb and Booking.com; set up webhooks for new review analyses.
• Gym Owners: Analyze reviews across locations; automate scraping of Google/Yelp reviews and receive instant notifications.
• Product Teams: Centralize feedback from multiple sources; categorize and analyze for informed decisions.
• Hotel Managers: Analyze new reviews from TripAdvisor, Booking.com, Google Reviews; receive instant notifications on new feedback.
• Consultants: Deliver actionable customer insights to clients to drive improvements.
• Restaurant Owners: Evaluate reviews across locations; auto-alerts on new reviews to improve service.

Pricing (Credits-based)

• Free Trial: 100 credits
• Plans vary by monthly credits (S, M, L, XL, XXL, XXXL) with respective monthly costs:
• S: 1,000 credits / $39
• M: 2,500 credits / $79
• L: 5,000 credits / $149
• XL: 10,000 credits / $249
• XXL: 25,000 credits / $499
• XXXL: 50,000 credits / $899
• 1 credit is consumed per analyzed feedback item.

Platform Features

• AI-powered feedback analysis across multiple data sources
• Custom categories detection and management
• Sentiment analysis at overall and per-category level
• Quick “most common requests” overview for action planning
• Custom workflows via webhooks to automate processes
• One-click CSV export for external analysis and visualization
• Credit-based pricing with scalable plans and a free trial
• Easy integration with major review platforms and APIs