Finding Words
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AI-powered tool helps craft heartfelt obituaries for loved ones.
Finding Words Product Information
Empathy – Support for Loss (with Serenia Life partnership)
Empathy is a comprehensive support platform designed to help families navigate loss with a combination of human care and technology. The service pairs dedicated Care Managers with a broad set of tools and resources to reduce stress, manage administrative tasks, and provide ongoing emotional and logistical support through life’s hardest moments.
What it is
Empathy provides personalized care coordination for loss, including help with obituary and funeral arrangements, probate navigation, document retrieval, and access to ongoing emotional support. The platform emphasizes accessibility and continuous support, offering audio companions, guided meditations, breathing exercises, journal exercises, and expert content available anytime, anywhere.
How it works
- Answer a few questions to be matched with a Care Manager.
- Get immediate help with administrative tasks.
- Receive a personalized Care Plan tailored to your needs.
- Access ongoing support for emotional and logistical challenges.
Key Outcomes
- Reducing stress and financial burden for families.
- Significant time savings (average of 189 hours saved per family).
- Substantial cost savings (average $3,007 per family).
- Strong user satisfaction (average 4.8/5 after Care Team sessions).
Services & Capabilities
- Personal Care Plan: A tailored plan addressing the family’s most urgent needs.
- Administrative Support: Help with probate, documentation, and related tasks.
- Emotional & Mental Wellness: Audio companions, meditations, breathing exercises, and journaling.
- Dedicated Care Manager: A single point of contact supported by a full care team available around the clock.
- Proactive Resources: Guidance and tools for navigating legal and logistical hurdles.
- Business Solutions (for organizations): Support for beneficiaries, clients, employees, and consultants via tailored programs.
- Privacy and Accessibility: Services designed to be inclusive and accessible to diverse families.
How It Works for Organizations (Business Solutions)
- For Life Insurance, Consultants, Employers: programs to support beneficiaries, clients, and employees through loss and related processes.
- Access to Care Team resources and ongoing support designed to integrate with organizational workflows.
About the Team
- The Empathy Care Team includes dedicated Care Managers and a support network ready to assist families 24/7.
- The platform showcases real-world impact through stories and examples of how care teams improve beneficiary experiences and support during loss.
Safety & Privacy
- Privacy-focused approach with a commitment to supporting diverse families regardless of age, race, religion, ethnicity, gender identity, or sexual orientation.
- Ongoing access to resources designed to facilitate informed decisions and reduce administrative burdens.
Core Features
- Personalized Care Plan tailored to each family’s needs
- Dedicated Care Manager supported by a full care team
- Proactive probate and administrative assistance
- 24/7 access to emotional and logistical support resources
- Time and cost savings through efficient handling of tasks
- Audio companions, meditations, breathing exercises, and journaling for emotional well-being
- Organization-wide solutions for life insurance, consultants, employers, and beneficiaries
- Privacy-conscious data handling and inclusive service design