FloatChat

Floatchat | AI Chatbot Software For Your Business

Floatchat is an AI-powered chatbot platform designed to help businesses engage with customers across multiple channels, automate conversations, and boost conversions. It offers dynamic responses, visual flow building, analytics, and a wide range of integrations to connect with popular messaging apps and CRMs. The platform emphasizes ease of setup, omnichannel reach, and scalable AI-assisted customer interactions.

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Overview

• Build and deploy AI chatbots that handle inquiries, bookings, lead generation, and support across channels like WhatsApp, Messenger, Telegram, Instagram, Slack, WordPress, Zendesk, Shopify, LiveChat, and more.
• No heavy coding required: visual builder and templated flows to design conversational experiences quickly.
• Real-time analytics and insights to optimize conversations, marketing campaigns, and sales processes.
• Focus on conversions, retention, and revenue growth by guiding users through personalized interactions.

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How to Use Floatchat

1. Create an account and start a 14-day free trial. Sign up to access the dashboard and integrations.
2. Choose channels to connect. Connect WhatsApp, Messenger, Telegram, Instagram, Slack, WordPress, Shopify, Zendesk, LiveChat, and others.
3. Design conversations with the Visual Builder. Drag-and-drop blocks to build multi-step flows, including greetings, FAQs, lead capture, scheduling, and order tracking.
4. Add AI features and dynamic responses. Configure natural language understanding, intents, entities, and automated replies tailored to your business.
5. Publish and monitor. Deploy the bot on selected channels and use analytics to monitor performance, engagement, and conversions.

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Key Benefits

• Omnichannel conversations: manage all customer interactions from a single inbox.
• AI-powered automation: scalable handling of repetitive questions and tasks.
• Lead generation and qualification: capture, score, and route high-potential prospects to your sales team.
• Improved agent productivity: automate routine tasks and free up human agents for complex issues.
• Real-time insights: dashboards and reports to optimize messaging and campaigns.
• Quick integration: connect with popular tools and CRMs to streamline workflows.

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Integrations

Floatchat supports integrations with a broad set of platforms and tools, including:

• WhatsApp, Telegram, Messenger, WeChat, Instagram, Twitter, Skype, Kik, Viber, Zendesk, Freshdesk, LiveChat, Shopify, WordPress, Slack, Microsoft, Google services, and more.
• CRM and Helpdesk integrations to sync conversations, tickets, and customer data.
• E-commerce and marketing tools to support sales and promotions.

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Templates and Solutions

• Pre-built templates for sales, support, lead generation, recruitment, real estate, ecommerce, customer service, FAQ, and more.
• After-hours and lead generation templates to capture opportunities beyond standard hours.
• Customizable templates to align with your brand voice and business processes.

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How Floatchat Works

• The platform uses AI and NLP to manage multi-channel conversations, route inquiries, and provide accurate responses.
• It consolidates all conversations into a single inbox for easy management and faster response times.
• Quick replies and live chat enable proactive engagement and faster conversions.

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Safety and Compliance

• Data handling aligns with typical enterprise practices; ensure channel-specific terms of service and data privacy compliance for customer interactions.

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Core Features

• Omnichannel AI chatbot with multi-channel support
• Visual Builder for no-code conversational design
• Dynamic responses and AI-driven automation
• Real-time analytics and reporting
• Lead capture, qualification, and routing
• Integration with CRM, Helpdesk, and e-commerce platforms
• Pre-built templates for various use cases
• Quick replies and proactive engagement
• 24/7 automated customer support with human handoff when needed
• Trials and scalable pricing for businesses of all sizes