Fluent ChatGPT

Breezy is an AI-powered customer service assistant designed to integrate directly with a booking platform. It automates handling of customer inquiries related to classes, tours, reservations, activities, experiences, travel, events, and more. Breezy provides 24/7 support across live chat, email, WhatsApp, and social channels, with automated workflows for triage, rescheduling, cancellations, and booking adjustments. It can categorize requests by urgency and emotional tone, resolve routine issues, and escalate to human agents when needed. Real-time reporting and multi-channel management help monitor conversations, resolutions, and key themes, while multilingual capabilities enable communication in hundreds of languages. Breezy is positioned to reduce workload during peak demand and improve customer retention by delivering quick, accurate responses and timely resolutions.

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How Breezy Works

1. Connect Breezy to your booking platform so it can access bookings, policies, and product information.
2. Handle customer requests automatically: rescheduling, cancellations, adjustments, and general inquiries.
3. Triage and escalate when necessary: based on urgency or complexity, either resolve via automated workflows or escalate to a human agent.
4. Communicate across channels: live chat, email, WhatsApp, and social channels with consistent responses.
5. Monitor and report: real-time insights on conversations, resolutions, and themes to improve service.

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Capabilities

• Instant responses to customer questions and automated backlogs removal
• 24/7 customer support across live chat, email, WhatsApp, and social channels
• Real-time monitoring and chat management across 360 channels
• Automated triage and escalation to human agents when needed
• Explain products or policies and reschedule or adjust bookings
• Multilingual support (hundreds of languages)
• Real-time reporting on conversations, resolutions, and themes
• Ability to handle high volumes during demand peaks without sacrificing experience
• Seamless integration with your booking system to maintain up-to-date availability and policies

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Use Cases

• Rescheduling and cancelations
• Booking adjustments and policy explanations
• Managing inquiries about classes, tours, activities, and events
• Cross-channel customer support (live chat, email, WhatsApp, social)
• Language-diverse support without friction

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Safety and Best Practices

• Ensure data privacy by complying with applicable regulations and your platform’s data policy
• Use escalation for complex or high-risk bookings and customer safety concerns
• Continuously monitor performance metrics to maintain service quality

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Core Features

• Direct integration with your booking platform
• 24/7 automated customer support across multiple channels
• Automated triage, rescheduling, cancellations, and adjustments
• Categorization by urgency and emotional tone for prioritization
• Real-time reporting and chat monitoring across all channels
• Multilingual support across hundreds of languages
• Scalable handling of high volumes without compromising customer experience
• Automated workflows to resolve common inquiries
• Human-in-the-loop escalation when needed