Forethought

Forethought AI Agent Platform is an AI-powered customer support solution designed to handle high volumes of tickets with natural, scalable conversations. It combines agentic AI capabilities across chat, voice, email, and other channels to triage, assist, and resolve inquiries—reducing response times and optimizing agent productivity. The platform emphasizes measurable ROI, seamless knowledge integration, and deployment across industries such as E-commerce, SaaS, FinTech, and Travel.

How Forethought Works

• Leverages large language models to understand customer intent and generate human-like responses.
• Integrates with your existing knowledge base to resolve repetitive questions and surface relevant articles automatically.
• Allows you to specify desired outcomes in natural language, with AI generating workflows and automations automatically.
• Provides routing, prioritization, and ticket handling enhancements to improve speed and accuracy across channels.

Use Cases

• E-commerce: Instantly resolve common tickets, reduce support costs, and boost CSAT.
• SaaS: Auto-handle simple cases and route complex inquiries to the right agent.
• FinTech: Enable instant answers and actions, empowering self-serve while arming agents with context.

Safety and Privacy Considerations

• Designed for enterprise use with emphasis on data handling, compliance, and integration security.
• GDPR- and security-conscious approaches in data processing and knowledge base usage.

Core Features

• Solve: Scalable AI agent delivering accurate responses across chat, voice, email, and other channels.
• Triage: Intent detection, sentiment analysis, language detection, and auto-tagging to route tickets to the right agent or team.
• Assist: AI copilots with relevant knowledge articles, suggested responses, and post-handoff context. Chrome Extension integration for streamlined workflows.
• Discover: Generative AI to optimize workflows, track ROI, and continuously improve time-to-resolution and cost efficiency.
• Integration-ready: Works with top helpdesks and existing support stacks for quick deployment.
• Quantified impact: Aims for improved resolution rates, reduced First Response Time, and higher deflection of repetitive inquiries.

How It Helps Your Team

• Reduces manual repetitive work, letting human agents focus on nuanced interactions.
• Improves ticket routing accuracy and response times across channels.
• Provides measurable ROI through faster resolution and lower operational costs.