FPT.AI Platform
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AI-powered solutions for businesses.
FPT.AI Platform Product Information
FPT.AI: Comprehensive AI Platform for Enterprise Transformation
FPT.AI is a comprehensive artificial intelligence platform designed to optimize business operations, enhance customer experiences, empower digital workforces, and boost sales efficiency. It offers a family of AI modules and solutions that enable enterprises to build, deploy, and manage intelligent agents and automations across multiple channels and use cases.
Overview
- Built to support end-to-end AI-driven transformations in customer experience, operations, and sales.
- Provides a suite of AI agents and tools for chat, conversation management, automation, identity verification, and knowledge management.
- Emphasizes omni-channel engagement (Facebook Messenger, Zalo, website, and more) and scalable deployments for large user bases.
- Trusted by thousands of clients worldwide with a track record of improving efficiency, CSAT, and productivity.
How It Works
- Choose the appropriate FPT.AI solution or agent (e.g., chat, voice, or document automation).
- Configure intents, dialogues, and business rules using the platform’s interfaces.
- Deploy across channels and integrate with existing business systems.
- Monitor performance, gather analytics, and continuously optimize AI behavior.
The platform supports vertical-specific use cases across banking, finance, insurance, retail, logistics, HR, and more.
Use Cases
- Customer Experience Enhancement: 24/7 AI virtual assistants delivering omni-channel conversations to improve CSAT, conversions, and LTV.
- Digital Workforce: AI-enabled solutions to empower employees, enhance knowledge management, and improve productivity.
- Operational Excellence: Automate repetitive tasks and streamline workflows.
- Increase Sales Efficiency: Data-driven insights and automated sales processes to drive growth.
Product Suite
- FPT AI Agents
- FPT AI Chat
- FPT AI Engage
- FPT AI Enhance
- FPT AI Read
- FPT AI eKYC
- FPT AI Mentor
For a detailed breakdown of each product and their roles in a business workflow, see the dedicated sections under Products and Use Cases on the FPT.AI site.
Features (Core Capabilities)
- Omni-channel AI agents: deploy across Facebook Messenger, Zalo, websites, and more for consistent customer experiences.
- Conversational AI: advanced NLP/NLU for natural, context-aware interactions in multiple languages.
- End-to-end automation: automate customer service, back-office tasks, and sales workflows.
- Text-to-speech and speech capabilities: support voice interactions where needed.
- Knowledge management: centralized knowledge bases to improve response quality and consistency.
- Document automation: extract, classify, and process documents efficiently.
- Identity verification: eKYC capabilities for secure onboarding and compliance.
- Mentor (training): AI-assisted training and capability development for staff.
- Quick deployment: scalable solutions designed to support 3,000+ clients and millions of end-users.
- Analytics and optimization: monitor KPIs, gather insights, and continuously improve AI performance.
- Security and compliance: enterprise-grade considerations aligned with business requirements.
How to Get Started
- Explore FPT.AI Solutions and pick modules aligned with your goals.
- Define business intents, conversation flows, and integration points.
- Deploy across channels and pair with your systems of record.
- Leverage dashboards and reports to track impact and iterate.
Safety and Compliance Considerations
- Designed for enterprise use with governance features to ensure compliant and ethical AI operations.
- Data handling and privacy should align with local regulations and company policies.
Core Benefits
- Accelerated digital transformation through modular AI components.
- Improved customer engagement and faster response times.
- Enhanced workforce productivity with AI-assisted tools.
- Scalable solutions that address complex, multi-channel customer journeys.
Example Platforms & Actions
- Deploy FPT AI Chat for website and social channels to handle common inquiries.
- Use FPT AI eKYC for secure identity verification workflows.
- Leverage FPT AI Read for document processing and data extraction.
- Train and manage agents with FPT AI Mentor for continuous improvement.
About the Company
FPT.AI is part of FPT, a leading technology company known for delivering AI-driven business optimization solutions. The platform emphasizes enterprise-grade reliability, multi-language support, and a robust ecosystem of use cases and success stories across industries.