Heep AI

Heep AI – AI Agent for your social media is an autonomous AI assistant designed to manage and act on customer interactions across WhatsApp, Instagram, and Messenger. Unlike traditional chatbots that only reply, this tool can perform actions on your behalf—booking reservations, processing orders, checking stock, and more—so you can focus on growing your business. It supports multilingual, 24/7 operations and seamless integration with your existing tools and workflows.

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Key Value Proposition

• Autonomous actions: goes beyond replying to perform tasks within your workflows (bookings, orders, stock checks, etc.).
• Cross-platform social integration: works where customers are—WhatsApp, Instagram, and Messenger.
• Always-on support: 24/7 availability in multiple languages.
• Customizable features: tailor tools to your exact business needs (e.g., restaurant reservations, e-commerce order tracking, event management).
• Easy setup with ongoing expansion: start with standard features and add custom integrations as needed.

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Features (What it can do)

• Cross-platform integration with WhatsApp, Instagram, and Messenger for unified customer interactions
• Autonomic task handling: bookings, order processing, stock checks, refunds, quotes, and more
• Multilingual support: communicate with customers in their preferred language 24/7
• Custom feature development: tailor-made tools such as booking systems for restaurants or order tracking for online stores
• Real-time automation inside existing tools and workflows
• AI-powered responses with potential voice capabilities and voice-to-text handling
• Analytics and insights to monitor customer interactions and performance
• Simplified setup and optional ongoing feature development

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Use Cases

• Restaurants: take reservations, manage bookings, and handle inquiries directly from messages.
• E-commerce: track orders, process returns, and check stock in real-time.
• Event Management: manage registrations, ticketing, and attendee inquiries from a single interface.
• Retail, Hospitality, Real Estate, Healthcare, Travel & Tourism, Finance, Marketing Agencies, Nonprofits: scalable automation across multiple industries.

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How It Works (Overview)

• Connects your social channels (WhatsApp, Instagram, Messenger).
• The AI agent analyzes incoming conversations and proactively performs actions within your systems (booking, order status, stock checks, etc.).
• If needed, you can take over conversations manually; analytics provide visibility into interactions and outcomes.

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Pricing and Plans (Summary)

• Pricing varies by selected features and custom requirements. Custom feature development is available, with a typical approach including setup guidance and potential ongoing fees for complex integrations.

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Safety and Best Practices

• Ensure appropriate consent for actions on customer communications.
• Clearly delineate automated actions from human handoffs when necessary.
• Review data handling and privacy policies for integrations with your existing tools.

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Core Features

• Cross-platform social media integration (WhatsApp, Instagram, Messenger)
• Autonomous task handling (bookings, orders, stock checks, refunds, quotes)
• 24/7 multilingual support
• Custom feature development tailored to business needs
• Real-time workflow automation within existing tools
• AI-powered responses with voice capabilities and voice-to-text processing
• Analytics and insights for monitoring interactions
• Easy setup with scalable feature expansion