HeiChat

HeiChat: E-commerce AI Chatbot Plugin Powered by ChatGPT

HeiChat is a no-code AI chatbot solution designed to boost e-commerce engagement and sales. It integrates with popular platforms (Shopify, WooCommerce, ShopLine) and can be deployed on any website. Available in Shopify-specific and general website versions, HeiChat aims to improve conversion rates by providing fast, accurate, multilingual customer support and personalized product recommendations.

• Platforms: Shopify (deeply integrated), WooCommerce (Website version), other websites (Website version)
• AI backbone: GPT-3.5/GPT-4/Claude for high-quality, natural conversations
• Languages: Supports 70+ languages
• Use cases: Customer support, product discovery, order tracking, recommendations, FAQ handling
• Access: No-code setup, quick installation, free trial available
• Pricing: Tiered plans (Free, Pro, Pro Plus, Pro Max) with up to Enterprise options

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Key Features

• No-code chatbot builder with quick setup
• Multi-language support (70+ languages)
• Deep integration with Shopify; general website compatibility
• GPT-3.5/GPT-4/Claude AI for accurate, natural responses
• Product recommendations and order tracking built-in
• Knowledge base training and fine-tuning to improve accuracy
• Manual answer mode for live agent intervention
• Auto-generated product descriptions and personalized responses
• Analytics dashboard to monitor conversations and customer insights
• Easy installation: paste a code snippet or use platform connectors
• Flexible pricing plans with free trial and no credit card required

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How It Works

1. Install HeiChat on your store or website (Shopify app or website script).
2. Configure your bot (welcome messages, contact details, corrections).
3. HeiChat uses AI to understand customer questions and provide instant, relevant responses, including product recommendations and order status.
4. Train and fine-tune AI responses with corrections to improve accuracy over time.
5. Monitor performance via the analytics dashboard and adjust settings as needed.

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How to Use HeiChat

• Installation: In Dashboard > Install to your store, insert the code snippet in your website header or use platform integrations (Shopify, WordPress, etc.).
• Training: Use the Train and Fine-Tune My AI feature to refine responses; add corrections for similar questions.
• Customization: Edit welcome messages, contact info, and bot behavior to match your brand voice.
• Live Support: Manually respond to customers when needed (coming soon for non-Shopify sites).

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Pricing & Plans (Example)

• Free: Basic features for initial testing.
• Pro: Enhanced product recommendations, larger knowledge base, more tokens.
• Pro Plus: Higher limits, more products supported, expanded knowledge base.
• Pro Max: Maximum capabilities for larger stores, extensive token allowance.
• Enterprise: Custom pricing and deployment for large teams.

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Safety & Compliance

• Data is stored securely on AWS; privacy is a focus.
• No-code tool designed to minimize data handling by non-technical users.

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Why Choose HeiChat

• Boosts conversion rates with faster, accurate support and personalized recommendations.
• Reduces repetitive FAQ workload, enabling staff to focus on high-impact tasks.
• Flexible deployment across Shopify and non-Shopify sites with a unified AI backbone.

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Core Features

• No-code AI chatbot builder
• Shopify-specific deep integration; website-wide compatibility
• 70+ language support
• GPT-3.5/GPT-4/Claude for advanced AI responses
• Product recommendations and order tracking
• Trainable AI with corrections and knowledge base improvements
• Live agent handoff and manual responses
• Rich analytics dashboard for customer insights
• Easy installation and platform integrations
• Flexible pricing with free trial