Hello24

Hello24 WhatsApp Commerce & Marketing Automation Tool

Hello24 is a WhatsApp-based commerce, marketing, and chatbot suite designed to help brands engage customers on their preferred channel. It enables storefronts to run WhatsApp Shop experiences, 2-click payments, abandoned cart recovery, and AI-driven customer support within a unified interface. The solution integrates with official WhatsApp Business APIs and popular e-commerce platforms to turn conversations into conversions.

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How Hello24 Works

1. Connect your WhatsApp Business API and link your product catalog.
2. Set up conversational commerce flows with pre-built e-commerce templates (shop, checkout, order updates, etc.).
3. Upload customer data and deploy multi-channel campaigns in seconds.
4. Engage customers 24/7 with automated AI responses, order tracking, and payment options within chat.
5. Monitor performance with analytics, segmentation, and optimization tools.

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Core Capabilities

• WhatsApp Shop with in-chat checkout and 2-click payments
• Order and shipment notifications sent via WhatsApp
• WhatsApp Marketing campaigns with automation and segmentation
• Conversational AI chatbot for customer support and FAQs
• Abandoned cart recovery with targeted messages
• Pre-integrated payment gateways for payments within chat
• Live-commerce channel enabling direct product interactions and checkout
• Customer segmentation and personalized messaging
• Analytics and reporting for campaign and conversation performance
• Tags and searchable conversation history to manage support
• Templates and pre-built e-commerce conversational flows
• Enterprise-grade security and encrypted data in transit and at rest

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Use Cases

• Sell products on WhatsApp with a built-in checkout
• Automate customer support and reduce live agent workload
• Recover abandoned carts and boost conversion through targeted messages
• Run catalog-driven marketing campaigns and product recommendations
• Segment customers and deliver personalized offers via chat

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Safety and Compliance

• Built on official WhatsApp Business API with secure data handling and encryption
• Compliance-focused features to support consent-based messaging and opt-outs

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Core Features

• WhatsApp Shop with in-chat checkout and 2-click payments
• Order & Shipment Notifications via WhatsApp
• WhatsApp Marketing campaigns and automation
• AI-powered chatbot for 24/7 support
• Abandoned cart recovery automation
• Pre-integrated payment gateways for in-chat payments
• Catalog integration and product messaging in conversational journeys
• Customer segmentation and personalized messaging
• Analytics and insights for conversations and campaigns
• Tags-based conversation organization and retrieval
• Live-commerce pipeline for direct product interaction and checkout
• Enterprise-grade security and encryption (ISO-aligned)