Help.center

Help.center – AI-Powered Knowledge Base and Support Chatbot is an AI-driven knowledge base platform designed to empower customers to resolve issues themselves through self-service and an AI chatbot. It enables teams to import existing articles, deploy a branded help center, and provide 24/7 support with automated responses that improve over time. The system emphasizes ease of setup, scalability, multi-language support, and seamless integration with existing customer support tools.

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Key Capabilities

• AI-powered knowledge base with automatic learning from articles, FAQs, and external websites
• AI chatbot that answers customer queries and can escalate to human agents via email tickets
• Quick one-click import of articles from Intercom, Freshdesk, Zendesk, Crisp, and other knowledge bases
• Ability to customize a branded help center on a custom domain
• Multilingual support to provide consistent experiences across languages
• 24x7 automated support to reduce response times and deflect repetitive inquiries
• Easy publishing flow and a simple inbox for managing customer conversations
• Keyboard shortcuts and productivity-oriented features for agents
• Secure hosting with AWS, with awareness of data processing in OpenAI/GPT-4 contexts when AI features are used

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How It Works

1. Import or create knowledge base content. Pull in articles, FAQs, and external content.
2. Train the AI. The AI learns from your knowledge base to generate accurate answers.
3. Deploy AI search and chat. Customers interface with AI-powered search and a conversational widget on your site.
4. Handle tickets as needed. If AI cannot answer, it can convert questions into email tickets or escalate to human support.

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Use Cases

• Self-service customer support with instant answers
• AI-assisted knowledge base maintenance and content improvement
• Quick setup of branded help centers with custom domains
• Importing existing articles to accelerate onboarding
• Multilingual customer support at scale

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Safety and Privacy Considerations

• Data may be processed by external services (e.g., OpenAI) when AI features are used.
• AWS-hosted data in EU region with awareness of cross-border data processing.
• Solutions are designed to reduce repetitive tickets and improve agent productivity while maintaining data security.

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Core Features

• AI-powered knowledge base that automatically learns from articles, FAQs, and external sources
• AI chatbot for instant customer answers and 24x7 support
• One-click import of articles from Intercom, Freshdesk, Zendesk, Crisp, and more
• Branded help center with custom domain support
• Multilingual support for global reach
• Quick publish and update flows for knowledge base content
• Ticket escalation to human agents via email
• Shared inbox for managing conversations and improving replies
• Open AI GPT-4 based AI capabilities for advanced answering
• Secure hosting with AWS and transparent data handling