helpix AI

Helpix AI — Automated, Intelligent Customer Service Across All Channels

Helpix AI is an omnichannel customer service and sales platform that lets you engage with customers in their language across texts, emails, social media, live chat, Telegram, WhatsApp, and more. It delivers quick, human-like responses to questions, accelerates sales, and continuously improves through knowledge integration and no-code configuration.

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Key Capabilities

• Automated customer service and sales across multiple channels
• Language-adaptive support with seamless channel switching based on customer preference
• No-code knowledge integration and easy knowledge merge from diverse sources
• Continuous learning for smarter, more accurate responses
• Out-of-the-box automation for rapid deployment
• Advanced natural language understanding (NLU) with industry-specific NLP, ML, and DL models
• Proprietary NLU model designed for high accuracy and low bot errors
• Quick-start AI that enables immediate support with minimal setup

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How It Works

1. Gather knowledge from sources such as customer inquiries, help desk data, automated/manual content syncs, conversation logs, and public URLs.
2. Use the optichannel platform to engage customers across preferred channels.
3. AI processes inquiries with our advanced NLU and returns human-like, context-aware responses.
4. The system continually learns and improves, reducing dependency on human agents over time.

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Features and Capabilities

• No-code, quick setup for immediate AI-powered support
• Multi-channel (text, email, social, live chat, Telegram, WhatsApp, etc.) with seamless channel switching
• Language adaptation for customer-preferred communication
• Easy knowledge merge from diverse sources to power responses
• Continuous learning to improve response accuracy over time
• Proprietary NLU model optimized for high-quality, human-like interactions
• Industry-specific NLP, ML, and DL integration for targeted performance
• Out-of-the-box automation to accelerate deployment
• Flexible pricing plans (Starter, Growth, Enterprise) with features tailored to teams of various sizes
• SLA-oriented reliability with strong uptime goals and performance metrics
• Opportunity to join a waitlist for early access and launch offers

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Pricing & Plans (Upcoming)

• Starter: Core multichannel AI support with essential features
• Growth: Enhanced capabilities including agents support, conversational intelligence, multilingual support, integrations, and content authentication
• Enterprise: Custom pricing with advanced analytics, API support, A/B testing, data enrichment, sentiment analysis, and more

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What’s Unique About Helpix AI

• Quick and smart AI that gets your support running quickly with best-in-class replies
• A vision of largely autonomous customer chats, with ongoing improvements and self-sufficiency
• Tailored capabilities per customer’s needs via flexible configuration and data-driven personalization

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Get Early Access

Join the waitlist to unlock exclusive early access and launch offers. Learn more about features, pricing, and platform status on the official site.

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Core Features Summary

• Automated omnichannel customer service and sales
• Language-adaptive, channel-agnostic conversations
• No-code knowledge integration and automatic content synchronization
• Proprietary NLU with high accuracy and low error rates
• Multi-language and multi-channel support with seamless transitions
• Ready-to-use automation and scalable plans
• Quick onboarding and fast time-to-value